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Bachelor or Science in Business Administration- Human Resource
University of Mindanao
Sales Expert | Virtual Assistant | Social Media Manager | Video Editing Specialist
I’m Justine, a seasoned BPO leader with 7 years of experience, including 3 years in sales team management. I specialize in business development, lead generation, and customer engagement, helping brands grow their revenue and enhance their customer experience.
But my expertise doesn’t stop there—I’ve also undergone extensive Virtual Assistant training in Social Media Management, Content Creation, and Administrative Support. I also have extensive experience in California home and auto insurance services as an Account Manager, where I provided expert guidance to clients, handled policy management, and ensured excellent customer service. My deep understanding of insurance products, risk assessment, and client relations makes me a well-rounded professional in both sales and customer retention.
What I Bring to the Table:
1. Sales & Business Development – 7 years in BPO sales, lead generation & customer retention
2. Team Leadership – 3 years managing high-performing sales teams
3. Virtual Assistance & Social Media Management – Admin support, scheduling & engagement
4. Video Editing & Content Creation – Skilled in CapCut, Filmora & Adobe Premiere
5. Graphic Design & Branding – Proficient in Canva for eye-catching visuals
6. Tech-Savvy & Organized – Proficient in Microsoft Office & CRM tools like Salesforce
7. Insurance Account Management – Expert in California home & auto insurance policies, risk assessment & client relations
I’m passionate about blending strategy, sales, and creativity to help brands stand out and succeed. Whether you need a sales pro, insurance expert, social media strategist, or content creator, I’m here to bring results.
🎥 Video link: https://drive.google.com/drive/folders/1Hc044sRKKmkVdJULPrFQlM_a-V0bflwa
My Skills and Competencies
Social Media Management
Video Editing and Graphic Design
Data Entry
Content Creator
Sales
Lead Generation
Appointment Setting
Certificates
My Experience and Education
2024
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2024
ProVA trainee
(General Virtual Assistant)
Providing remote administrative support to individuals, organizations, and businesses, including data entry, appointment scheduling, internet research, and customer support. Additionally, I offer graphic design, social media management, and video editing services.
2022
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2024
Sutherland
(Associate Manager)
Dynamically motivated, influenced, and developed team members to enhance customer loyalty and satisfaction, fostering a positive work environment. Monitored team effectiveness in issue resolution, ensuring timely resolutions. Stayed informed on organizational performance, implementing strategies to boost team efficiency. Collaborated cross-functionally to streamline processes, improving overall customer experience. Conducted performance evaluations, providing constructive feedback to enhance team skills. Demonstrated strong leadership and communication, prioritizing team goals.
2024
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2025
Leslie H. Sawyer Insurance Agency
(Auto and Home Insurance Account Manager)
Provide expert guidance to clients on home and auto insurance policies, ensuring they receive tailored
coverage solutions. Manage policy administration, including renewals, endorsements, and claims assistance, to maintain
seamless customer experience. Conduct risk assessments to identify client needs and recommend appropriate insurance products. Build and maintain strong client relationships, driving customer retention and satisfaction. Collaborate with underwriters and carriers to ensure efficient policy processing and compliance.
2019
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2022
Sutherland
(Subject Matter Expert)
Excelled as a subject matter expert in company products, coaching and training new hires, and driving team performance through cohesive plans. Proactively engaged customers by explaining bills and offering wireless solutions, contributing to enhanced satisfaction and retention rates.
2017
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2019
Sutherland
(Customer Service Representative - ATT Telco)
Diligently acquired product knowledge to provide effective customer assistance, promptly resolved issues, explained bills, and offered wireless solutions, contributing to improved customer satisfaction and team efficiency.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Research
Search the Internet for information on a wide variety of topics.
Video Editing
Involves cutting, merging, and enhancing footage, adding effects, and syncing audio to create cohesive, engaging videos.
Graphic Design
Create visual content for branding, ads, print, packaging, and motion graphics using Photoshop, Illustrator, and Canva.
Testimonials
Antonio lll Gurieza
I highly recommend Justine Jay based on our time working together at Sutherland Global Services. He consistently demonstrated professionalism, dedication, and exceptional skills in leadership. His ability to solve complex problems and foster a positive team environment made him an invaluable asset. Any team would be fortunate to have him.
Email: guriezaantonio@gmail.com