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Bachelor or Science in Business Administration- Human Resource
University of Mindanao
Experienced BPO Leader with Creative Flair
Greetings! I'm Justine, an experienced BPO leader ready to enhance your social media strategy. With two years of leadership under my belt, I've fine-tuned my abilities in customer service, problem-solving, and effective communication – all crucial for excelling in the dynamic realm of social media management.
What distinguishes me is my blend of BPO expertise and creative flair. In addition to my solid BPO background, I bring a creative touch to the table. I specialize in video editing using tools such as Capcut, Filmora, and basic Adobe Premiere, as well as graphic design using Canva. I'm also proficient in essential software like Microsoft Office.
I'm enthusiastic about leveraging my creativity to benefit your brand. Whether it's crafting compelling content, designing captivating graphics, or skillfully managing your online presence, I'm dedicated to making your social media stand out.
Please take a moment to check out my video edits via this drive link. Let's work together to elevate your social media presence. Get in touch, and let's embark on a journey to create something truly extraordinary.
Google-Drive-Link: https://drive.google.com/drive/folders/1Hc044sRKKmkVdJULPrFQlM_a-V0bflwa
My Skills and Competencies
Social Media Management
Video Editing and Graphic Design
Data Entry
Content Creator
Lead Generation
Appointment Setting
Certificates
My Experience and Education
2024
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2024
ProVA trainee
(General Virtual Assistant)
Providing remote administrative support to individuals, organizations, and businesses, including data entry, appointment scheduling, internet research, and customer support. Additionally, I offer graphic design, social media management, and video editing services.
2022
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2024
Sutherland
(Associate Manager)
Dynamically motivated, influenced, and developed team members to enhance customer loyalty and satisfaction, fostering a positive work environment. Monitored team effectiveness in issue resolution, ensuring timely resolutions. Stayed informed on organizational performance, implementing strategies to boost team efficiency. Collaborated cross-functionally to streamline processes, improving overall customer experience. Conducted performance evaluations, providing constructive feedback to enhance team skills. Demonstrated strong leadership and communication, prioritizing team goals.
2019
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2022
Sutherland
(Subject Matter Expert)
Excelled as a subject matter expert in company products, coaching and training new hires, and driving team performance through cohesive plans. Proactively engaged customers by explaining bills and offering wireless solutions, contributing to enhanced satisfaction and retention rates.
2017
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2019
Sutherland
(Customer Service Representative - ATT Telco)
Diligently acquired product knowledge to provide effective customer assistance, promptly resolved issues, explained bills, and offered wireless solutions, contributing to improved customer satisfaction and team efficiency.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Research
Search the Internet for information on a wide variety of topics.
Video Editing
Involves cutting, merging, and enhancing footage, adding effects, and syncing audio to create cohesive, engaging videos.
Graphic Design
Create visual content for branding, ads, print, packaging, and motion graphics using Photoshop, Illustrator, and Canva.
Testimonials
Antonio lll Gurieza
I highly recommend Justine Jay based on our time working together at Sutherland Global Services. He consistently demonstrated professionalism, dedication, and exceptional skills in leadership. His ability to solve complex problems and foster a positive team environment made him an invaluable asset. Any team would be fortunate to have him.
Email: guriezaantonio@gmail.com