Blank
Bachelor or Science in Business Administration- Human Resource
University of Mindanao
Sales Expert | Virtual Assistant | Social Media Manager | Video Editing Specialist
I’m Justine, a BPO leader with 7+ years of experience in sales, customer service, and business development, including 3 years managing high-performing sales teams. I specialize in lead generation, client retention, and revenue growth, helping brands deliver excellent customer experiences.
I also bring expertise as a Virtual Assistant in social media management, content creation, and admin support, plus strong background as an Account Manager in California home & auto insurance, handling policy management, risk assessment, and client relations.
Key Strengths:
• Sales & Business Development | Team Leadership | Customer Retention
• Social Media & Virtual Assistance | Content Creation | Video Editing & Design
• Insurance Account Management | CRM Tools (Salesforce, Zendesk, EZLynx)
VideoEdits: https://drive.google.com/drive/folders/1Hc044sRKKmkVdJULPrFQlM_a-V0bflwa?usp=drive_link
My Skills and Competencies
Social Media Management
Video Editing and Graphic Design
Data Entry
Content Creator
Sales
Lead Generation
Appointment Setting
Certificates
My Experience and Education
December 2017
-
July 2019
Sutherland
(Customer Service Representative - ATT Telco)
Diligently acquired product knowledge to provide effective customer assistance, promptly resolved issues, explained bills, and offered wireless solutions, contributing to improved customer satisfaction and team efficiency.
July 2019
-
January 2022
Sutherland
(Subject Matter Expert)
Trained and onboarded 10–15 new hires in wireless and internet sales, achieving 90% completion and 15% faster ramp-up.
Developed performance improvement plans, increasing sales conversions by 8–10% and CSAT by 6%.
Collaborated with QA to optimize scripts and objection handling, boosting closing rates by 12% in 3 months.
January 2022
-
December 2024
Sutherland
(Associate Manager)
Managed 12–15 agents, achieving 90–93% KPI adherence and increasing sales conversions by 8–10%.
Improved agent sales performance by 12%, boosted QA scores by 10%, and raised first call resolution by 10%.
Maintained 95% client satisfaction, resolved escalations with an 88% success rate, and led cross-functional workflow improvements.
May 2024
-
December 2024
Sutherland
(Video Editor)
Produced and edited videos for employee engagement initiatives and Line of Business (LOB) promotions. Collaborated with HR and internal teams to deliver clear, branded content. Skilled in CapCut, Adobe Premiere Pro, and Filmora.
June 2024
-
June 2024
ProVA trainee
(General Virtual Assistant)
Providing remote administrative support to individuals, organizations, and businesses, including data entry, appointment scheduling, internet research, and customer support. Additionally, I offer graphic design, social media management, and video editing services.
December 2024
-
Present
Leslie H. Sawyer Insurance Agency
(Auto and Home Insurance Account Manager)
Managed 500+ clients with a $1.5M portfolio, maintaining 90%+ CSAT and driving 10–15% growth through retention and cross-selling initiatives.
Handled 30–40 daily client inquiries via phone, email, and remote tools, ensuring 100% sales compliance and reducing errors by 15%.
Partnered with underwriting and carriers to achieve 95% on-time processing, while implementing process improvements that boosted productivity by 12% and sped up client response time by 20%.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Research
Search the Internet for information on a wide variety of topics.
Video Editing
Involves cutting, merging, and enhancing footage, adding effects, and syncing audio to create cohesive, engaging videos.
Graphic Design
Create visual content for branding, ads, print, packaging, and motion graphics using Photoshop, Illustrator, and Canva.
Testimonials
Antonio lll Gurieza
I highly recommend Justine Jay based on our time working together at Sutherland Global Services. He consistently demonstrated professionalism, dedication, and exceptional skills in leadership. His ability to solve complex problems and foster a positive team environment made him an invaluable asset. Any team would be fortunate to have him.
Email: guriezaantonio@gmail.com