2014
Shielded Metal Arc Welding
Davao National Agricultural School
More Info About Me
I'm Justine, a former Customer Support Representative with 4 years of experience. I was recently promoted to Back Office Agent in the same company.
I have two kids, Josh (8) and Jazz (4). As a hobby, I enjoy playing mobile games with my kids and occasionally going fishing.
Fun fact about me is that I'm passionate about exploring new places and jamming out to good music. I also enjoy using Canva to create things like wedding invitations and artwork for toddlers and kids.
My Skills and Competencies
Social Media Management
Real Estate VA
Data Entry
Content Creator
Certificates
My Experience and Education
2022
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2023
AWESOME OS
(Back Office Associate (Volume sales))
● Handled customers with bulk orders
● Developed and executed a sales strategy to achieve volume sales targets
● Communicated with customers through email to understand their needs and provide exceptional customer service
● Negotiating pricing with customers to maximize sales and profitability
● Provided accurate sales forecasts and reports through CRM (SALESFORCE) on a regular basis
2018
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2022
AWESOME OS
(Customer Service Representative (Chat/Email))
● Handled incoming customer inquiries via chat and email in a timely and professional manner
● Maximized customer satisfaction by resolving service issues promptly
● Assisted customer's questions about product offers quickly and accurately
● Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
● Resolved customer complaints and issues, escalating to a supervisor when necessary
2018
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2018
Enrico's Coffee Shop
(Coffee Barista/Service Crew)
● Managed inventory levels, ensuring products were always in stock
● Adjusted shelf heights to meet visual merchandising guidance and improve item visibility and access
● Removed and replaced stock to match visual diagrams of look and category layouts
● Assessed monthly sales and profits to support efficient, productive buying decisions for increased revenue
● Set up stock systems to track sales and supplies, enabling regular item replenishment
2016
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2017
Activation Machine INC
(Merchandiser)
● Managed inventory levels, ensuring products were always in stock
● Adjusted shelf heights to meet visual merchandising guidance and improve item visibility and access
● Removed and replaced stock to match visual diagrams of look and category layouts
● Assessed monthly sales and profits to support efficient, productive buying decisions for increased revenue
● Set up stock systems to track sales and supplies, enabling regular item replenishment
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate VA
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms