2019
BS in Information Technology
Notre Dame of Dadiangas University
More Info About Me
Motivated and detail-oriented professional with extensive experience in customer support, technical coordination, and quality assurance. Skilled in managing inbound and outbound communication, providing exceptional client service, and collaborating with international consultants and cross-functional teams. Seeking to leverage strong communication, problem-solving, and technical skills in a dynamic role to contribute to successful project execution and enhance client satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2025
KCC Property Holdlings Inc.
(IT Business Support)
Supported the development and execution of quality assurance plans, ensuring that systems and processes were tested and aligned with business needs.
Communicated technical findings during system testing (e.g., UAT, regression testing), working with international consultants and team members to address and resolve issues.
Documented processes, procedures, and testing outcomes, ensuring clear and consistent communication across teams.
Acted as a point of contact for technical support during system upgrades, clearly explaining troubleshooting steps and solutions to users and stakeholders.
Monitored system performance post-implementation, analyzed data, and communicated findings to relevant stakeholders for ongoing improvements.
Simplified complex technical concepts, ensuring all stakeholders, including international consultants, clearly understood updates and changes.
2021
-
2022
Aedis Appraisal Ltd.
(Customer Support)
Delivered exceptional customer service by promptly addressing client inquiries about appraisal services, processes, and report statuses, ensuring clear communication and building strong client relationships.
Proactively followed up with clients through outbound calls to ensure all necessary details were gathered, appointments were confirmed, and appraisal processes ran smoothly.
Managed and responded to client emails in a timely manner, providing accurate updates on the status of appraisals and reports, while maintaining high levels of client satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.