2014
Bachelor of Science in Computer Science, Major in Information Technology
Arellano University
More Info About Me
I have a total of 7+ years of corporate work experience, mostly with handling Data-related tasks, troubleshooting and General Administrative work. I am currently working as a Software QA in a Financial Institution. Prior to becoming a Software QA, I also worked as a Data Entry Analyst for more than 3 years and Desktop Support Engineer for 2 years in one of the Top Fortune Global 500 companies. In my 7 years of being a corporate employee, it has helped me learn different processes/tools/experiences and to become flexible with any work they endorse me.
I can also do Graphic Designing. Using photo/image editing tools such as Adobe Photoshop/Illustrator, I can design the following: Event Tarpaulin, Poster, Banner Designs, Social Media graphic designs, T-shirt and Lanyard Designs, ID Layout Designs, Events Invitation Designs, Doodles (For Projects, t-shirts, etc.), Business card designs, Photo Manipulation. You may check my portfolio: behance.net/enitsujann
Below are my skills:
• Microsoft Office (Word, Excel, PowerPoint)
• Google Workplace (Gmail, Calendar, Drive, Meet, Docs, Sheet)
• Adobe Suite (Photoshop, Illustration, Basic Premiere Pro), Canva
• Graphic Designing, Basic Video Editing (currently studying)
• Data Entry/Analysis (Word Processor or Typing job, Transcriptionist, Cleaning of Data, Copy & Pasting, Image to Text, Online forms, Data Loading)
• Basic Software and Hardware Troubleshooting
• Chat & Email Support, Ticket handling
• QA Testing (Functional/Manual Testing, Web UI Testing, Database Testing, Test Cases/scripts, Test execution, Defect tracking/reporting)
• Oral and Verbal Communication Skill
• Team Player
• Integrity
• Fast learner
• Willingness to learn/be trained
I'm open and eager to trained if needed to be!
Thank you for taking time to read my overview! I look forward to be working with your project!
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2022
WILLIS TOWERS WATSON PHILIPPINES, ASIA SHARED SERVICES
(Software Quality Assurance and Configuration Analyst)
- Responsible for system testing and provide support to various systems; ensures that system configuration such as password reset and system parameter upgrades are completed according to specifications, defined standards, utilizing tools identified as best practices.
-Creates and assists in developing simple to medium test plans and performs testing for the different system components: web application, data imports, reports and extracts.
-Executes high-level loading and validation of client data in the Pension Administration system using detailed data load and review process checklist.
-Works meticulously on handling highly-confidential client data.
-Performs and monitors data loads, including review of actual data loads and promotion through each environment.
-Understands how client data elements map out into eepoint Pension Administration system.
2019
-
2021
WILLIS TOWERS WATSON PHILIPPINES, ASIA SHARED SERVICES
(Quality Engineer (Associate Software Technical Analyst))
-Analyzing Business Requirements and working closely with QA Team Lead and Senior QAs, as well as with Business -Product Owners, Project Manager.s, Business Analysts, Data Engineers, BI Developers, Front-end Developers to understand requirements and to create test documentation of a given project.
-Creating detailed, comprehensive and well-structured test plans and test cases based on Functional Requirements.
-Creating and executing test scripts and reviewing results.
-Defect logging, reporting and tracking in JIRA Board.
-Experienced working in an Agile/Scrum Development process.
-Performs thorough Regression Testing when bugs are resolved.
-Utilizing Quality Testing software/tools such as JIRA, Confluence, TestLink, Trello, etc.
-Performs ETL (Extract, Transform, Load) Testing: validating the data sources, data extraction, applying transformation logic, and loading the data in the target tables; creates SQL scripts used for Database/ETL testing (mostly uses SQL Joins, Union, Cast, Case, Sub-queries, etc).
-Utilizing and testing Database to Dashboard/Reports (Qlikview, Qliksense, PowerBI, SQL Server Reporting Services or SSRS).
2017
-
2019
ACCENTURE, INC.
(Desktop Support Engineer (IT Operations Associate))
-Assigned in a Project as Dedicated Support. Responsible for providing IT assistance to the users and project’s clients, such as Hardware/Software troubleshooting.
-Performs Installations and configurating computer hardware operating systems and applications, monitor and maintain computer systems and networks.
-Rebuild/Remediating of multiple machines (similar to reformatting) when deploying new or replacing old machines. -This is also done when maintaining the compliance of the machines. Computer compliance means every installed application must be updated according to the company’s policies.
-Ticket handling (ServiceNow, MyExpressLane) and provides resolution based on agreed OLA targets.
-Resolve technical problems with Local Area Networks (LAN), TCP/IP, and other systems.
-Building a good working relationship with customers and other professionals, like Incident Response team, L3 server team, etc.
Replacing computer parts when they are defective, such as Power supply, Hard disk, etc.
Providing Data/voice trace and joining the bridge call with the Incident Response team when the project is having a whole-production area technical issue to resolve the problem.
Handling Asset Inventories and maintaining that inventories are always up-to-date.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.