2007
Hotel and Restaurant Management
ICCT Colleges Foundation Inc.
My Skills and Competencies
Social Media Management
Data Entry
Virtual Assistant
Product Researcher
Certificates
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My Experience and Education
2020
-
2025
VXI Global Solutions
(Call Center Operations Support)
Handled a team of over 100 customer support agents, working with key teams to improve performance, customer satisfaction, and SLA results.
2016
-
2020
Teletech Customer Care Management Inc.
(Call Center Team Leader)
Managed a support team handling voice and email inquiries for an energy account.
2014
-
2015
Teleperformance
(Customer Service Consultant)
Delivered frontline support via phone and chat, maintaining high customer satisfaction.
2012
-
2013
Tech Mahindra Philippines
(Call Center Team Leader)
Supervised a team of 15 agents for a billing and technical support campaign.
2008
-
2011
Pacific Hub Corporation
(Call Center Team Leader)
Led a 20-person team in a care and retention campaign.
2007
-
2008
Advanced Contact Solutions
(Customer Service Agent)
Provided support for a billing and technical campaign via calls and emails.
My Services
Virtual Assistance
Provides services on a flexible schedule, accommodating different time zones and urgent tasks.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Product Research
Amazon Virtual Assistant specializes in product research and online arbitrage.