2010
N?A
Manuel Roxas High School
More Info About Me
I am a motivated, dependable, and diligent individual with over 7 years of experience providing professional, efficient, and high-quality service to a variety of call center firms. I am adept at engaging with clients by phone, email, and online chat. I'm familiar with Salesforce CRM and keen to learn how to utilize any new tools that help me do my work better. I stick to deadlines and don't make promises I won't be able to follow. I'm a team player who can also lead the ship on my own if necessary. I'm excited to work with you to provide exceptional customer service and assist you with anything else you may require!
My Skills and Competencies
Customer Support
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Concentrix
(Customer Advisor)
Responsible for interacting with customers and providing information in response to product or service enquiries via phone. handled Australian account.
2016
-
2019
The Results Companies
(Back Office Associate // Technical Support)
TECHINICAL SUPPORT JOB DESCRIPTION -help customers resolve technical problems associated with a product or service. providing response and solutions to issues experienced by users of technological products or services. handled one of the biggest telco in the united states.
BACK OFFICE ASSOCIATE - administrative work, data entry, order processing, online research, customer service, email management, creating and processing tickets and cases, sending deliverables EOD and EOM to clients. Handled US telco Account.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.