Blank Year
AB Communication
Tarlac State University
My Skills and Competencies
Medical Billing Process
Openness to learning
Data Entry and Database Management
Canva Design/Content Creation
Tech Savviness
Adaptability
Administrative Coordination
Team Support
Task Management
Certificates
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My Experience and Education
2021
-
present
Victoria Tower Medical
(Accounts Assistant)
• Day-to-Day Billing & Claims Management: Oversee the billing process, track unpaid invoices, and ensure claims are correctly documented with all necessary details from GPs and Allied Health Providers.
• Remittance Processing: Manage and pay-off invoices upon receiving remittance payments from Tyro and email, including patient-funded and workers' compensation payments, ensuring accurate updates in the Best Practice Premier system.
• Claims Verification & Follow-Up: Work closely with GPs and Allied Health Providers, the Practice Managers and insurance companies to resolve billing discrepancies, confirm claims, and ensure accurate invoicing.
• Team Support & Collaboration: Provide ongoing support to the team including answering billing-related questions from receptionists and the manager. I act as a knowledgeable point of contact for the team, offering guidance based on experience.
• Data Integrity & Confidentiality: Ensure all financial data is entered accurately, maintain privacy and confidentiality, and rectify any errors in billing or claims as necessary.
• Training & Mentorship: Previously assisted in onboarding and training a junior billing assistant, who has now transitioned into a full employee role.
2022
-
2022
AIBT
(Freelance - Administrative Support Officer)
Contracted to carry out different administrative duties under the QA Department.
2020
-
2021
Datamatics
(Tier 1 Helpdesk/Technical Support)
Helpdesk Tier 1 for Test Center Administrators – Certification & Licensure Exams
• Assisted test center administrators in resolving issues related to certification and licensure exams.
• Documented and tracked concerns and recurring issues for future reference and analysis.
• Assessed each issue to determine if escalation was required for further investigation.
• Maintained a professional and helpful approach while supporting administrative personnel under time-sensitive conditions.
Technical Support for Individual Exam Takers – Online Software for Coursework & Exams
• Provided technical assistance to individual exam takers using proprietary exam software for completing courses or degrees.
• Guided users through downloading, installing, and configuring the testing software.
• Educated candidates on software functionality and exam-taking procedures to ensure a smooth experience.
• Delivered clear and patient support to users with varying levels of technical knowledge.
POC/OOC for TSR
• Escalate unresolved or high-priority issues to supervisors or appropriate departments
• Relay important updates, procedural changes, or client requests to the team
• Monitor queue performance and assist with real-time management
• Support agents with guidance or quick decisions when supervisors are unavailable
My Services
Data Entry
Entering and updating confidential data into systems with accuracy.
Canva Graphics
Promote products and services by developing copy for websites, social media, marketing materials.
Chat/Email Support
Documentation, tracking and resolving support tickets. Providing accurate responses to customer inquiries and issues.
Administrative and Operations Support
General admin assistance: inbox management, communication, follow-ups, team support, data entry and database management.