2016
BSBA-Human Resource Development Management
University of Cebu
More Info About Me
I am Junell. I am a type of person that can adapt and adjust in every type of situation with ease. An individual that is equipped with excellent customer service skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Teletech Phils.
(Email and Chat Sales Specialist (HP))
* Assisting and resolving customers' concerns.
* Placing Orders.
* Sending outbound emails for updates and resolutions about their
on-going concerns.
2018
-
2019
Conduent
(Chat Specialist (Verizon))
* Assisting and resolving customers' concerns.
* Check all possible resolutions for customers' complaints.
* Provides immediate assistance. Up-sell products.
2017
-
2018
Convergys
(Chat Specialist (Sprint Telco))
* Assisting and resolving customers' concerns.
* Check all possible resolutions for customers' complaints.
* Provides immediate assistance.
* Up-sell products.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.