2016
Bachelor of Science in Accounting Technology
Andres Bonifacio College
More Info About Me
Junawyn here, a Philippines-based data input specialist, bookkeeper (Quickbooks) and virtual assistant.
I have over 7 years of experience working in the corporate world as a data entry and customer care professional, assisting clients from across the world with their enterprises.
You can definitely count on me to handle and preserve your records for efficient record keeping and file organization to gather data for later use.
I've worked with customers from all around the world and like supporting others as they pursue their objectives.
I'm looking forward to working with you and supporting your future business growth.
Data Entry
Data Entry
Bookkeeper- Quickbooks
General Virtual Assistant
Customer Support Specialist
Certificates
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My Experience and Education
2016
-
2023
Freelancer
(Call and Chat Monitoring Analyst)
Monitor and evaluate randomly selected calls to assess associates' service level standards.
Conduct coaching sessions with associates and supply feedback addressing client service performance, product knowledge and call productivity.
Conduct monthly calibration sessions with call center Team Leaders to develop scoring consistency and best practices
Produce reporting based on audits and offer suggestions, job-aids, etc. for improvement
Awarded as Top-Quality Analyst for the year 2021- Expedia Account
2016
-
2016
Freelancer
(Chat support agent)
Handling customers across the United States of America
Aid customers with technical difficulties (e.g., computers and online course issues)
Educate customers how to do self-help troubleshooting
Direct customers to other departments in case they are wrongly transferred
Awarded as one of the outstanding agents for August 2016
2011
-
2014
Andres Bonifacio College
(Admin Assistant)
Verifies the accuracy of invoices and other accounting documents or records.
Collect tuition fees and give the right change.
Responsible for counting the contents of cash register drawer at the end of each shift, keeping receipts, records and withdrawals.
Bookkeeper
Customer Service (Phone/Chat/Email)
I possess 8 years of experience providing exceptional customer service via phone, email, and chat.
Data Entry / Web Researcher
-Organized and meticulous -Strong eye for accuracy and efficiency -Thrives in fast-paced environments
Bookkeeper (Quickbooks)
Highly motivated, detail-oriented with a strong foundation in bookkeeping principles gained through recent training.