2016
Bachelor of Science in Information Technology
Informatics International College - Eastwood
More Info About Me
Hi! I'm Jullean Marquez, a highly organized and results-driven Virtual Assistant with a strong background in operations management, customer service, and administrative support. With years of hands-on experience as an Operations Manager for a busy hardware store, I’ve mastered the art of multitasking, problem-solving, and keeping things running smoothly behind the scenes. I specialize in handling inbound and outbound communications, calendar and appointment scheduling, email management, and general admin support. Whether it's coordinating with clients, managing schedules, or assisting with day-to-day tasks, I bring efficiency, professionalism, and a can-do attitude to every task.
My goal is to help business owners, entrepreneurs, and teams focus on what they do best—while I take care of the rest.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2024
-
2025
JANIM Roofing Materials Trading - Isabela
(Operations Manager)
- I managed end-to-end operations of a high-traffic hardware store with monthly sales of ₱500K– 2M.
- Led and trained an 8-person team across sales, warehouse, and delivery, improving productivity and collaboration.
- Negotiated with suppliers to secure better pricing and terms, increasing profit margins by 10%.
- Oversaw logistics and order fulfillment, achieving a 95% on-time delivery rate.
- Monitored KPIs through sales and operations reports to guide decisions and improve efficiency.
- Enhanced customer service systems, resulting in a 4.6/5 satisfaction rating.
2021
-
2024
DIVERSIFY OSS (HGS) – BGC
(Dispatch POC)
- Ensured operational performance aligned with service level agreements (SLAs) and quality standards.
- Managed real-time escalations and kept onshore management informed of critical issues.
- Coordinated with internal and external teams to uphold a customer-focused service experience.
- Assigned tasks efficiently across team members and delivery drivers to optimize daily output.
- Made technical and operational decisions in the absence of the onshore manager or team lead.
- Led the Onboarding team responsible for screening and recruiting qualified drivers.
2019
-
2020
Probe Group PH - Makati
(Collections Specialist)
- Managed payment arrangements and followed up on overdue accounts to reduce delinquency rates.
- Handled blended customer service and collections, addressing billing and account concerns promptly and professionally.
- Supervised assigned accounts to identify and resolve outstanding debts.
- Consistently met targets, earning a Perfect Attendance Award and recognition for Top Performance.
- Maintained strong client rapport to ensure positive resolutions and customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.