2017
Bachelor of Science in Information System
University of Caloocan City
More Info About Me
Fully dedicated and hardworking person who believes in honesty and good relationships. Highly skilled technical support engineer with more than 4 years of working experience with successful customer satisfaction. Adept multitasker can address multiple customer and company tasks with the highest degree of professionalism and accuracy. And now that I've want to leave in my comfort zone, I'm one of the top Search Engine Optimization who can work on my own.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO Expert
Certificates
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My Experience and Education
2022
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2022
Tricentis
(Technical Support Engineer)
• Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
• Create technical documentation to serve as a knowledge base for handling support issues
• Ensure inquiries are responded to within established timeframes and support service levels are achieved
• Collaborate closely with development and service teams as well as key account management
• Shape the future of the product by reporting bugs and feature requests
2019
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2022
Competitive Card Solutions
(Sr. Technical Support Engineer)
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Research and identify solutions to software and hardware issues.
• Talk to clients through a series of action, either by phone, email, or chat, until they've solved a technical issue.
• Assisting sales on product demo, presentation to customer.
• Research and identify solutions to software and hardware issues.
2017
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2019
Metrobank Card Corporation
(Customer Service Representative)
• Answer customer telephone calls regarding existing accounts.
• Respond to questions and concerns about the service and escalate calls appropriately.
• Counsel customers on options for service and coverage.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google