2010
Associate Degree
Vicente Madrigal National High School
More Info About Me
Passionate Professional at the Intersection of Virtual Excellence and Creative Innovation! đ As a Virtual Assistant, Project Manager, Social Media Maven, and Content Creator, I'm your go-to collaborator for turning ideas into impact. đ Let's navigate the digital realm together, creating seamless operations, engaging content, and memorable brand experiences. đźâ¨ Let's not just meet expectations; let's exceed them! Connect with me and let's redefine what's possible in the world of virtual collaboration. đđŠâđť
#VirtualAssistant #ProjectManager #SocialMediaMagic #ContentCreation
My Skills and Competencies
Project Manager
Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
Accenture Inc.
(Customer Service Associate)
â˘Provide assistance via email and phone
â˘Assist customers in setting up their claim
â˘Assist customers with their queries about a claim
2020
-
2021
Uber â Manila COE
(COS Specialist 1)
⢠Answer escalation tickets coming from different departments
⢠Ability to treat people with respect under all circumstances.
⢠Assist customer with their query about a load
⢠Assist carriers with their booked load.
2017
-
2020
Virtual Assistant
(Social Media Manager / Virtual Assistant / Project Manager)
⢠To manage the clientâs social media accounts
⢠To be able to make an increase with the clientâs sale
⢠Virtual Assistant for various clients
2016
-
2017
Synchrony Financial
(Customer Service Specialist / E-chat Support Specialist)
â˘Answer inbound calls as well as assist customers who have specific inquiries and provide personalized customer service of the highest level.
⢠Ability to treat people with respect under all circumstances.
⢠Assist customers with their Credit Card Account.
⢠Assist customers with their dispute, credit limit increase request, adding
⢠authorized users on the account, billing inquiry and all other account related concerns.
E-Chat
⢠Assist customers through chat who have specific inquiries and provide personalized customer service of the highest level.
⢠Ability to treat people with respect under all circumstances.
⢠Handling multiple portfolios with two concurrences.
⢠Assist customers with their Credit Card Account.
⢠Assist customers with their dispute, credit limit increase request, adding authorized users on the account, billing inquiry and all other account related concerns.
2014
-
2016
Sykes Asia Inc.
(Customer Service Representative / TSR II)
FIDO
â˘Answer inbound calls as well as assist customers who have specific inquiries and provide personalized customer service of the highest level
â˘Ability to treat people with respect under all circumstances
â˘Assist customers with their Prepaid Account
â˘Assist customers with basic troubleshooting
â˘Offer upgrade from Prepaid to Postpaid Account for eligible customers.
GOOGLE
â˘Assist customers over the phone and email
â˘Provide Tier 2 technical support
â˘Answer follow-up emails from the customers
2011
-
2014
Covergys
(Customer Service Representative)
DIRECTV
â˘Answer inbound calls as well as assist customers who have specific inquiries and provide personalized customer service of the highest level
â˘Ability to treat people with respect under all circumstances
â˘Explain monthly bill
â˘Assist customers with basic troubleshooting
â˘Offer additional services like Premium channels
â˘Provide technician schedule if needed
My Services
Project Management
Transforming Visions into Achievements: Project Management Excellence đ As a seasoned Project Manager, I specialize in
Virtual Assitant
Unlock Your Productivity Potential with Virtual Assistance! As a dedicated Virtual Assistant, I specialize in providing
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.