2015
Information and Communications Technology
Pangasinan State University
More Info About Me
I am a former Customer Service Representative, a Virtual Assistant and a Social Media Manager.
My goal is to help businesses establish their online presence on different social media platforms.
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creator
Ads Management
Certificates
×
![]()
My Experience and Education
2019
-
2022
Cognizant
(Process Specialist)
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Developed production techniques and production processes to meet customer and organizational needs.
• Offered data-driven recommendations to align company strategies and process improvement initiatives.
My Services
Social Media Management
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Customer Service Representative
Provided primary customer support to internal and external customers.
Graphic Design
Developed display, marketing and packaging materials to support product branding strategies.
Testimonials
Chyben FE Bonita
She is a creative person. When problems occur, she is often the first person who thinks and finds the most effective solutions to deal with them perfectly. Her good attitude towards clients makes them use the company’s service again and recommend it to others. She always goes above and beyond her job requirements to satisfy her customers. She takes great pride in his work and strives to satisfy customers’ needs.
Tracy Friedlin - Operations Systems Implementation Manager Ops
"How do we get others to create a type of customer support she creates?! Her energy, conversational style, and active listening skills are great!! This should be an exception for ALL team members! It makes me so happy that she puts a smile on my face"