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Financial Management
University of Mindanao
About Me
Hi, I’m YEN, an aspiring Virtual Assistant with a solid background in customer service and call center support. With 5 years of experience handling client interactions, managing tasks, and solving problems effectively, I bring strong communication skills, attention to detail, and a passion for helping businesses succeed.
While I’m new to the VA field, I’m eager to learn and adapt quickly. I’m familiar with tools like Excel, Microsoft Office, or Google Workspace and thrive in fast-paced environments. I’m confident that my customer-focused approach and willingness to go the extra mile make me a valuable addition to any team.
I’m ready to take on new challenges and grow with your business. Let’s build something great together!
My Skills and Competencies
Encoder
Lead Generator
Data Entry
Billing
Certificates
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My Experience and Education
2021
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2023
Sutherland Global Services
(Customer Service Representative)
• Health Insurance Representative
- Experienced in managing calls, emails, and claims for a financial health insurance account. Skilled in resolving inquiries, processing payments, and ensuring secure, accurate, and timely service.
2020
-
2021
Six Eleven Global Solution
(Customer Service Representative)
• Mortgage Account Specialist
- Experienced in outbound calls and email communication, specializing in Verification of Employment (VOE) to ensure accurate borrower information. Skilled in securing authorizations, verifying details, and conducting research while maintaining confidentiality and precision.
2018
-
2019
AiMedia Call Solution
(Customer Service Representative)
• Insurance Account Specialist
- Skilled in updating member information and promoting upgrades for health, home, and auto insurance plans. Expert in building connections, offering tailored solutions, and ensuring data accuracy with a customer-focused approach.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.