2021
Bachelor of Arts in General
Negros Oriental State University
Professional Customer Service and Data Entry Freelancer
My name is Julie Mae Nueva Gomez, though you can simply call me "Julie." I am 32 years old and originally from Dumaguete City, Negros Oriental, Philippines, where I grew up in the province of Negros Island Region. Currently, I reside with my mother and am single. As the eldest in the family, I took on additional responsibilities after my father passed away in 2018. This event influenced my decision to pursue remote work after completing my studies, allowing me to remain close to my mother and avoid the commute hassle.
My career journey began in 2012 in Bacolod City, where I joined the BPO industry, which was six hours away from home. This experience provided me with valuable insights into commitment and responsibility. Commitment meant taking my work seriously and adhering to company policies, while responsibility involved punctuality, diligence in tasks, and maintaining confidentiality. After eight months, I sought a job closer to home and was fortunate to find employment in Dumaguete City. My work continued until 2017, when I decided to pursue further studies, during which I took on part-time roles in seasonal accounts at local BPOs until my graduation in 2021. Since then, I have embarked on a work-from-home career path.
With over four years of experience, I offer strong skills in customer service, data entry, lead generation, and virtual assistance. I am known for my diligence, willingness to take on challenges, teamwork, and ability to work independently. I am eager to continue learning and growing, adaptable to new environments, and ready to contribute positively to your team.
I invite you to hire me so that together, we can achieve growth and success.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Customer Service
Lead Generator/Researcher/Data Entry SpecialistHot Lead Generator
Web Researcher
Certificates
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My Experience and Education
2021
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2021
Rapid Auto Glass
(Virtual Assistant)
• Address email and text inquiries promptly.
• Handle both incoming and outgoing calls for follow-up purposes.
• Facilitate the process of technicians becoming affiliates by generating leads.
• Organize and allocate work orders to technicians and customers efficiently.
• Gather customer preferences to schedule jobs effectively.
• Prepare end-of-day reports to maintain records.
2017
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2017
Boss Ph
(Appointment Setter)
I reach out to leads to introduce our company's offerings and schedule appointments. I make outbound calls to connect with existing customers, exploring cross-selling opportunities. Additionally, I arrange appointments for sales representatives to meet with potential clients.
2013
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2014
Qualfon Dumaguete PH
(CSR / Tech-Support)
I promptly address customer inquiries and work to resolve any complaints they may have. I showcase my comprehensive knowledge of our products to provide effective answers to their questions. I meticulously maintain detailed records of all customer interactions, transactions, feedback, and issues. My goal is to ensure customer satisfaction through professional and attentive support. Additionally, I collaborate and coordinate with colleagues as needed to deliver the best service possible.
2021
-
2024
Visayas Cockers Club Inc.
(Data Entry/Chat Support)
As a data entry operator, I am tasked with inputting crucial company data and ensuring records remain accurate and current. I maintain the organization's databases, ensuring customer and account information is always up-to-date. My responsibilities include entering and updating relevant information into databases and ensuring data backups are performed regularly. Additionally, I double-check data for accuracy, ensuring it meets specific formatting and quality standards.
My Services
General Virtual Assistant
I add value to your business and are looking for someone who has a professional approach to work, provides the results .
LEAD GENERATOR
Lead Generator/Researcher/Data Entry SpecialistHot Lead Generator
Data Entry / Web Researcher
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