2018
Bachelor of Elementary Education
Sultan Kudarat State University
More Info About Me
A young professional highly experienced in Customer Service and Sales looking to further career as a Virtual Assistant. Well-organized and able to multitask while maintaining a high level of professionalism , attention to detail and tech-savvy. With excellent communication skills and good time management and extensive skill set in processing and record
keeping.
Admin Support
Social Media Manager
Graphic Designer
Data Entry
Content Creator
Admin Support
Customer Support
Certificates
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Real Estate VA
07/2022
-
10/2022
JAXXON
(Customer Support Representative)
Assist and resolve customer concerns through Email, Chats and Calls using Shopify, Gorgias , and Aircall.
2021
-
2022
Concentrix
(Social Media Content Moderator)
Moderate social media contents based on community guidelines
Guarantee that sensitive contents are tagged
Tag profiles to whichever vertical they are known for by fans
Utilize both Facebook and Instagram
07/2022
-
10/2022
Ride-share Canada
(Operations Manager)
Manage drivers through slack. Assist schedulers. Provide 12 hr assistance to drivers and any issues they may encounter during their trips.
2020
-
2021
VXI Global Holdings
(Customer Service Representative)
Doing inbound and outbound calls
Processing sales and billing concerns
Hard-selling
Multitask and assist customers with all their services which are Wireless , Home phone , TV , Internet and Home Security.
Basic troubleshooting, sending emails , managing customers account
Manage appointments
Assistance with moving services and transfer of ownership.
2018
-
2019
Teleperformance Davao
(Customer Service Representative)
Process hotel booking for customers
Ensure quality stay and service
Ensured customer satisfaction by
handling day-to-day affairs
Doing inbound and outbound calls either with hotels managers or customers
Excellent travel and stay concierge
Modifying bookings and special requests
July 2022
-
October 2022
Ride Canada
(Operations Manager)
February 2023
-
August 2023
REMAXX
(REAL ESTATE VA)
Assist clients with Insurance details
Property Management
Monthly Report
August 2023
-
February 2024
Mental Health AU
(Business Support Officer)
I work as Social Media Manager, HR, Admin Support and Bookkeeper
Customer Support
Customer Support
Will provide top-notch customer support and customer care!
Social Media Manager
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.