2004
Diploma in Computer Science
West Negros University
More Info About Me
I am a dedicated professional with over nine years of experience in customer service and sales. I began my career as a Customer Service Assistant, where I honed my communication and problem-solving skills for three years. My strong performance and leadership abilities led to my promotion as a Team Leader in a BPO company, a role I successfully held for five years. Currently, I am excelling as a Sales Consultant in a remote work environment, where I leverage my expertise to drive customer satisfaction and meet sales targets. I am passionate about building strong client relationships and continuously improving team performance.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2009
-
2014
Teleperformance USA
(Supervisor/Team Leader)
• Responsible for overseeing all task required
within the team.
• Strategizing : Responsible for deciding how to
approach task and develop a plan to
accomplish them.
• Goal setter: for determining the goals that
members will work toward.
• Organizer: for keeping track and structuring
various tasks, employees and documents
using Microsoft office.
2006
-
2009
Teleperformance USA
(Customer Service Assistant)
• Assisting 100+ customers per day, providing
successful solutions in a polite manner.
• Maintain strong company product and service
knowledge to better assist customer’s
concern.
• Utilizes company's call management system
and other software.
2003
-
2005
Studyin PTY LTD
(Sales Consultant)
- Engage with potential and existing customers to understand their needs and offer suitable products or services.
- Build and maintain strong customer relationships to ensure customer satisfaction and loyalty.
- Meet or exceed sales targets and quotas.
- Conduct product presentations and demonstrations to highlight product features and benefits.
- Handle customer inquiries, complaints, and provide appropriate solutions.
- Negotiate contracts and close sales deals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.