2025
Foundations of Project Management
Cebu Technological University-Argao Campus
More Info About Me
I’m Julie Ann Rubin — a GoHighLevel (GHL) CRM-trained aspiring Virtual Assistant with a background in Industrial Engineering and hands-on experience in IT Operations Support. I also completed foundational courses in Technical Support and Project Management through Coursera — because I’m all about learning, growing, and showing up better every day.
I help busy entrepreneurs and growing teams stay organized, automate their workflows, and create smoother client experiences using the power of GHL.
I’m not just here to tick off to-do lists — I aim to become a reliable extension of your team. Someone who’s proactive, detail-oriented, and always thinking a few steps ahead.
Oh, and I’m a certified coffee lover ☕ — seriously, coffee fuels both my focus and creativity! Whether I’m setting up a new workflow or helping you manage your pipeline, I do it with a positive attitude and a fresh cup by my side.
If you're looking for a VA who’s tech-savvy, dependable, and genuinely committed to making your life easier — let’s connect.
I’d love to support your business and grow with you!
My Skills and Competencies
Social Media Management
Customer Relationship Management
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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2024
Accenture Inc.
(IT Operations Associate /SW/ APP/Cloud Tech Support)
-Assists clients through Phone, Chat, Email or tickets raised via Portal following proper Incident Management processes and procedures.
-Log, validate and diagnose client’s issues on the full range of products and applications used.
-Provide the client with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the client to the appropriate resolution group.
-Follow up client calls where necessary.
-Ensure to follow proper escalation and management of interactions to agreed service levels.
-Demonstrate excellent customer service in all client interactions.
-Being responsive to clients whilst following the principles and procedures of the quality management system.
-Contribute to continuous improvement of the service.
-Meet Balanced Scorecard targets set in the project/s assigned.
-Consistently worked on the graveyard shift for the entire duration of my tenure at Accenture.
2021
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2021
BLUE OCEAN HOLDINGS INC.
(Systems Analyst)
-Updated some of their business processes using MS OFFICE.
-Created standard procedures for manuals and trainings using MS OFFICE.
2020
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2021
Infinnum / Continnum Inc.
(Tax Accounting Services Document Controller)
-Responsible for receiving the documents from the client.
-Tagging the documents based on a pre- numbered Check Voucher (CV) number using Google Spreadsheet.
-Updating the shared file once the source document is tagged, indicating date of tagging, CV and Check numbers.
-Scanning and printing of documents.
-Accomplishing the manual books of accounts.
-Submitting a daily accomplishment report.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Management
Handling customer inquiries, complaints, and feedback