Associate's Degree
BSED-MAPEH
University Of San Carlos
More Info About Me
Hi there, I'm Julie, your reliable and efficient virtual assistant. I have been successful in every job that I've held, including as a customer service representative for more than three years. I am passionate about what I do, and I am dedicated to my work. When there is something important to be done, I strive to be proactive and do my best to come up with a solution that will benefit the team. This work ethic has helped me achieve success at every professional level—and it will help get you where you want to go as well!
Painting is something that I enjoy doing during my free time because it gives me the opportunity to be creative and develop my detail-oriented mindset. I have been an athlete, and that developed my team-player ability. Thank you for taking the time to learn more about me, and I look forward to working with you.
My Skills and Competencies
Social Media Management
Graphic Designer
Content Creator
Customer Service
Certificates
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My Experience and Education
2023
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2023
ANGELS TOUCH CAKES AND PATRIES / https://www.facebook.com/AngelsTouchCBR
(Social Media Manager)
• Monitored and actively engage with the organization's social media community. Respond to comments, messages, and mentions, as well as consumer enquiries, concerns, and complaints, in a timely and professional manner.
• Created attractive and engaging content for social media channels, including text, photos, and videos.
• Planned and executed out social media advertising strategies to reach the target demographic, raise brand awareness, and generate conversions.
• Stayed up-to-date with the latest social media trends, features, and best practices. Locate areas for improvement and expansion, and suggest fresh tactics or media outlets for successfully interacting with the target market.
2022
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2023
Rarejob Inc.
(English Tutor)
•Provided English tutoring for Japanese employees and businessmen.
•Demonstrated enjoyable and engaging lessons that keep students motivated and interested.
•Conducted assessments that evaluate the learner's English proficiency levels through exercises.
•Provided constructive feedback on their performance and motivated learners through positive reinforcement.
•Building rapport with learners is necessary for them to have a comfortable and supportive learning environment.
2012
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2015
Teleperformance
(Customer Service Representative (Expedia.com , Hotels.com))
•Provided exceptional customer service to clients who are planning or have already booked travel arrangements.
•Assisted customers with travel-related inquiries, such as booking flights, hotel reservations, car rentals, and tours.
•Resolved customer complaints or problems in a timely and professional manner.
•Handled customer information, including booking and invoicing information, in a secure manner.
•Ensures a great customer experience, communicating with customers by phone and email.
•Followed company policies and procedures to maintain a constant quality of customer service.
•Documented and escalated issues to senior customer support employees or supervisors as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
Create visually captivating designs to meet clients' needs and effectively communicate their messages.