Hey I am Julie Ann

More Info About Me

With 7 years of experience in the field of customer service, including sales and marketing. I have honed my skills in delivering exceptional support and satisfaction to diverse client bases. I am dedicated to improving the customer experience with timely assistance, helpful feedback, and respectful conflict management response. As an enthusiastic and personable individual, I enjoy working with people and building long-lasting relationships and product loyalty. By combining my skills, I am well equipped to contribute to your organization’s mission ensuring a positive customer journey.

Julie Ann Malazarte Magallanes
Cebu City, Philippines
zjmmagallanes@gmail.com
Freelancer
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My Skills and Competencies

Bookkeeping
Social Media Management
Executive Assistance
Customer Support
Data Entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2016
Associate in Tourism

University of San Jose - Recoletos

2022
Bachelor of Science in Business Administration major in Marketing Management

University of San Jose-Recoletos

2023 - Present
LVL Insurance Services
(Administrative Assistant)

-Personal Assistant and works directly to CEO
-Provide comprehensive administrative support to the CEO, including managing calendars, scheduling meetings, and coordinating travel arrangements
-Forecast and analyze company’s financial status and capacity
-Process insured payments
-Maintain and suspense system to follow up on outstanding orders, correspondence, reports, and follow up on overdue and suspense items
-Maintain electronic files in an orderly, up-to-date manner (attach all policy and underwriting documents in the correct place, properly labeled, and easy to find for servicing/remarketing
-Review new and renewal policies for accuracy in rating, typing and coverage’s
-Ensure timely delivery of policies to client

2020 - 2023
Teleperformance Philippines
(Customer Service Representative)

-US based clientele
-Managed client relationships by providing and updating the client on status of information needed
-Ensuring timely resolution on claims
-Resolve fraudulent activities on debit card
-Identify and investigate suspicious / fraudulent claims
-Research account activity to judge levels of risk and the type of fraud
-Track claims findings in multiple system
-Report findings to management team
-Complete inbound calls to customer for follow up
-Carefully follow established processes and guidelines and research
-Provide guidance and assistance to claims associates
-Maintain knowledge of current claims processing guidelines, industry standards and client expectations
-Assist in preparation of reports or analysis

2017 - 2020
Globe Telecom Inc
(Retail Store Assistant)

- Support the day-to-day business operations of the retail store
- Upsell, cross-sell and recommend services or products based on customer's needs
- Administrative tasks such as stock ordering, inventory count and basic reporting
- Respond positively to customer complaints, feedbacks and suggestions
- Handles billing inquiry and bill complaints using ICS and CRM tools
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines
- Processing customer payments using the shop's Point of Sale (POS) system
- Maintaining an in-depth knowledge of store items to provide advice and
recommendations as needed

2016 - 2017
Robinsons Galleria
(Customer Service Representative)

-Answer inquiries from customers and clients, such as providing information about products, services, policies, and procedures
-Maintain records and databases, including and updating customer information and transactions
-Provide administrative support, such as filing, scanning, and copying documents
-Process and complete transactions, such as selling concert tickets, accepting payments, and issuing refunds
-Resolve customer complaints and issues, such as tracking down lost items or resolving billing discrepancies

2014 - 2015
Leisure and Allied Industries Phils., Inc
(Customer Service Attendant)

-Assisting in cashiering and point of sale (POS) system procedures during busy hours
-Operating POS system, entering accurate amounts and totals, and providing exact change for all transactions
-Keeping records of customer interactions, transactions, comments, and complaints
-Take inventory stock, and restock merchandise and prizes
-Answer customer questions about products and services

My Services

Executive Assisitant

Professional responsible for managing the schedules and communications of key executives in their company.

Bookkeeping

Responsible for ensuring the accuracy and timeliness of financial records.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
zjmmagallanes@gmail.com


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