2015
Bachelor of Arts in Mass Communication
University of San Jose- Recoletos
More Info About Me
I have 9 years' experience in the customer service industry. 7 years as a representative and 2 years as a team leader.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2024
Wipro Philippines
(Customer Service Team Leader)
As a Customer Service Team Lead, I manage a team of customer service representatives and ensure that we meet or exceed the key performance indicators set by our clients. I audit calls, provide feedback and coaching, send daily performance reports, and implement strategies to improve our performance and customer satisfaction.
2018
-
2022
Wipro Philippines
(Customer Service Representative)
As a Customer Service Representative, I am responsible for interacting with customers on behalf of the company. My primary role is to address customer inquiries, resolve complaints, and provide information about the company’s products and services. I make sure that KPI’S are met and strategize on how to maintain my performance.
2015
-
2018
Sykes Asia Inc
(Customer Service Representative)
As a Customer Service Representative, I am responsible for interacting with customers on behalf of the company. My primary role is to address customer inquiries, resolve complaints, and provide information about the company’s products and services. I make sure that KPI’S are met and strategize on how to maintain my performance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.