2020
Bachelor of Science in Computer Science
University of Mindanao
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Fairtrade Outsourcing
(Implementation Lead)
Established and nurtured client relationships, excelling in both direct and virtual
interactions. Analyzed and comprehended customer business processes to ensure a seamless product fit.
Led client system setups and testing with a focus on detail, balancing technical expertise with client
needs. Efficiently coordinated resources and managed project logistics. Conducted engaging customer
training sessions, adapting to diverse learning styles and platforms. Collaborated with the data conversion
team to contribute to streamlined migration strategies. Served as a reliable first point of contact, skillfully
directing development tasks. Monitored and communicated project issues diligently, ensuring timely
resolutions. Provided consistent and thoughtful support to customers for a smooth transition to ongoing
support teams
2020
-
2022
Fairtrade Outsourcing
(Proctor (customer service representative))
Administered and supervised exam sessions, guaranteeing secure virtual and physical
test environments, upheld academic integrity through vigilant monitoring, managed the complete
examination process, documented session events, efficiently addressed technical issues, and provided
high-quality, timely customer service for a professional and efficient examination experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.