2012
Electronics Engineering Technology
Mariano Quinto Alarilla Polytechnic College
More Info About Me
Excellent Customer Service Team Leader / Supervisor with 5 years of experience in the BPO industry and 5 years of experience in the Manufacturing industry. Adept at motivating team members to succeed while maintaining team morale. Creative, sharp-minded person with leadership, coaching skills, strong time-management skills, and work ethic. Revenue- and results-driven.
My Skills and Competencies
Team Leader / Supervisor
Search Engine Optimization
Customer Service
Real Estate Marketing
Social Media Management
Graphic Design
Data Entry
Content Creator
Amazon VA
Certificates
My Experience and Education
February 2023
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June 2023
XUR Homes Realty Inc.
(Real Estate Salesperson)
Generating client leads to buy, sell, and rent a property.
Counseling clients on market conditions, prices, and mortgages.
Developing a competitive market price by comparing properties.
Creating lists for real estate sale properties, with information location, features, square footage, etc.
Showing properties to potential buyers and renters.
Presenting purchase offers to sellers.
Facilitating negotiations between buyers and sellers.
Reviewing purchase contracts to ensure terms are met.
Promoting properties with ads, listings, and open houses.
Preparing loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction.
Maintaining your real estate license and knowledge.
September 2017
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August 2023
Concentrix
(Team Leader)
Experienced and motivational Customer Service Team Leader that inspires team members to reach goals in the pursuit of overall company objectives. Has excellent supervisory and communication skills. Adept at meeting deliverables, solving account problems and developing advocates with high level of integrity.
Responsible for the day-to-day supervision of 14 Subject Matter Experts including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
Communicate expectations to employees and provide timely updates.
Stay current on internal work processes, policies, and procedures.
Attend required manager development training.
Promote the core values through both behavior and attitude, including being an advocate for team members.
Support and manage the program together with other Subject Matter Experts, Team Leaders and Managers.
May 2012
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August 2017
Big E Food Corporation
(Production Supervisor)
Decisive and effective Production Supervisor skilled in leading cross-functional teams to meet customer demands and deadlines. Adjusts manpower and keeps production flow smooth and efficient with minimal non- conformance.
In charge of 9 packaging machines and 20 to 40 personnel during production.
Assign appropriate personnel to man and operate machines.
Drive daily production activities with effective communication and leadership.
Ensure smooth production flow and minimize production rejects.
Maintain cleanliness and orderliness of the working area by following GMP and HACCP principles.
Daily production reports with the aid of SAP and SAP portal every end of shift.
Coordinate with the Production Planner and Logistics Department for special orders and export products.
Train new production personnel, machine operators and incoming supervisors.
My Services
SEO
Identify strategies to increase the number of website visitors and obtain a high-ranking in search engines results.
Team Leader
Leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization.
Supervisor
Ensure all manufacturing goes smoothly and efficiently by closely monitoring how employees organize their workflows.
Real Estate Marketing
Create posts and generate leads Advertise on all Social Media platforms Provide product details Site tripping
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.