Blank Year
Bachelor of Science in Nursing
Our Lady of Fatima University (QC Campus)
More Info About Me
Hi! My colleagues and close friends call me JM, 22 years young, seeking a challenging opportunity that will enable me
to enhance my skills and knowledge.
My Skills and Competencies
Social Media Management
Shopify Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
GBSS ph
(Broker Support - SME / Application Support)
-Handle emails, inbound and outbound calls troubleshoot through calls.
-Providing details to the brokers who needed escalation and call-back requests, inquiries, issues concerning loans, investments, property & requirement checking, and investigations.
-Liaise with other internal teams about loan updates.
2022
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2023
Afni Philippines
(Customer Service Representative)
-Handle emails, inbound and outbound calls troubleshoot
devices through calls Is in charge of escalation and follow-up requests, inquiries,
investigations, issues, equipment replacement, order tracking,
and purchases. Provided services like repair and setting up an
appointment for customers to have services (internet, cable &
home phone)
-Providing details to customers who have any questions
concerning the latest deals, promotions, discounts, bills,
credits or adjustments, plans, tech visits, and services. (for
both new, disconnected, and suspended accounts)
2021
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2022
Concentrix Daksh Ph
(Customer Service Representative)
-Handle chats, emails, and inbound and outbound calls.
-Providing details to the brokers who needed escalation and
call-back requests, inquiries, issues concerning loans,
investments, property & requirement checking, and
investigations.
-Liaise with other internal teams about loan updates
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Specialist
Customize Your Store With Our Website Builder.