Hi, I’m Judy. I love to travel and cook. I am a quality assurance representative with 6 years of professional experience. I am working in BPO industry and it allows me to gain knowledge and experience in working with international clients. I am dedicated to helping you customize solutions, identify sales opportunities, and provide exceptional service to customers.
Central Luzon State University
-Ensure the quality of service are consistently met.
-Communicate quality guidelines with the operations team and clients.
-Identify and report opportunities that needs quality control.
-Creating an action plan to make sure that processes are being followed.
-Provides a positive customer experience with fair, friendly and courteous service.
-Collects payments by cash, card, check or charge payments from customers and make change for cash customers.
-Balances cash drawer by counting cash at beginning an end of work shift.
-Bags purchases and making sure that the order was complete and at is best quality.
-Provides pricing information and answering question.
-Receiving loan request.
-Verifying requirements from the requesting branch.
-Calculating interest and preparing Statement of Accounts.
-Encoding approved loans in the system.
-Signing and sending documents to release the loan to the client.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.