I am a dedicated and motivated professional with a solid five - year tenure as Customer Support Manager. Possessing a resourceful and well-organized approach, I excel as a team player and demonstrate a penchant for fast learning. In addition to my managerial role, I bring three years of experience as a professional Virtual Assistant further highlighting my adeptness in providing efficient and comprehensive support in various capacities.
Lyceum of the Philippines University - Batangas
Bachelor of Science in Customs Administration (BSCA) is a four-year college degree course for individuals who wish to pursue a career in the customs brokerage, government service or in the field of transportation and supply chain management.
Assist / Dealing concerns with the clients regarding Importation and exportation of shipments.
Handling different reports
Encoding different transactions
Monitoring for release and delivery of shipments
Assisting with the application of different permits
Consolidation of papers
Handling papers, applying import & export permits
Dealing different concerns in documentation
Constant communication with customers/ clients (Signal, WeChat, WhatsApp, Skype, Facebook, Messenger or Telegram
Ticketing Support System (Kartra,ThriveCart and Zendesk
Efficiently organize and manage the calendar for the company executive(s), ensuring optimal time utilization.
Create, review, and dispatch communications on behalf of company executive(s) to ensure clarity and professionalism
Effectively filter, categorize and prioritize emails, responding as necessary to maintain prompt communication.
Provide comprehensive clerical and administrative support to enhance the efficiency of daily operations.
Systematically manage and organize various records and documents related to company executive(s).
Draft and distribute emails, memos, letters, faxes and forms in a clear and professional manner.
Act as the primary point of contact for both internal and external clients, representing the company professionally
Prepare and deliver weekly reports to company executive(s), providing insights and updates on relevant activities.
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