2017
Bachelor of Science in Civil Engineering
Nueva Ecija University of Science and Technology
More Info About Me
I am a dedicated Virtual Assistant who has more than 2 years of experience in this job. A highly motivated professional with a consistent record of providing quality customer service and growing customer satisfaction. Has a background in inbound and outboun
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2024
SEVEN LAW GROUP, APC
(Legal Intake Specialist (Text Campaign))
- Evaluate prospective client inquiries through text messages and screening them using a questionnaire.
- Educate prospective clients about Lemon Law and how it works.
- Collaborated with the team to complete the initial consultation process.
- Setting appointments for further evaluation with qualified clients after the initial screening.
- Convert potential leads into clients.
- Have solid data entry, spreadsheet management, research, and computer skills.
2023
-
2023
LAWNSTARTER
(Sales Phone Consultant)
- Handling inbound calls and outbound calls (warm calls) with US-based customers, introducing our lawn care services and our platform that matches lawn care professionals with homeowners.
- Pre-qualifying potential customers, providing estimates, and assisting them in signing up.
- Was able to close sales and upsell customers for recurring services.
- Transferring existing customers to the customer service department.
2022
-
2023
PEAK SUPPORT
(Phone Support Associate (AM Dedicated))
- Case manager of USAA, Nationwide, Travelers, Central, Hartford,
Erie, Amica, Elephant, and Merastar insurance companies' auto
claims.
- Handling inbound calls and doing outbound calls to clients,
customers, storage yards, auto dealerships, and tow providers for
the movement of the cases.
- Settling release requirements and release charges with storage
yards, and tow charges with tow providers.
- Assisting clients to find a tow provider for their insured members
and monitoring the movement of the vehicle until it arrives to the
auto dealership.
- Case modification for auto claims' queries.
- Case cancellation.
- Addressing escalated concerns in regards to the case.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.