Hey I am Judith

More Info About Me

I am a dedicated Virtual Assistant who has more than 2 years of experience in this job. A highly motivated professional with a consistent record of providing quality customer service and growing customer satisfaction. Has a background in inbound and outboun

Judith Pangilinan
Cabanatuan, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2017
Bachelor of Science in Civil Engineering

Nueva Ecija University of Science and Technology

2023 - 2024
SEVEN LAW GROUP, APC
(Legal Intake Specialist (Text Campaign))

- Evaluate prospective client inquiries through text messages and screening them using a questionnaire.

- Educate prospective clients about Lemon Law and how it works.

- Collaborated with the team to complete the initial consultation process.

- Setting appointments for further evaluation with qualified clients after the initial screening.

- Convert potential leads into clients.

- Have solid data entry, spreadsheet management, research, and computer skills.

2023 - 2023
LAWNSTARTER
(Sales Phone Consultant)

- Handling inbound calls and outbound calls (warm calls) with US-based customers, introducing our lawn care services and our platform that matches lawn care professionals with homeowners.

- Pre-qualifying potential customers, providing estimates, and assisting them in signing up.

- Was able to close sales and upsell customers for recurring services.

- Transferring existing customers to the customer service department.

2022 - 2023
PEAK SUPPORT
(Phone Support Associate (AM Dedicated))

- Case manager of USAA, Nationwide, Travelers, Central, Hartford,

Erie, Amica, Elephant, and Merastar insurance companies' auto

claims.

- Handling inbound calls and doing outbound calls to clients,

customers, storage yards, auto dealerships, and tow providers for

the movement of the cases.

- Settling release requirements and release charges with storage

yards, and tow charges with tow providers.

- Assisting clients to find a tow provider for their insured members

and monitoring the movement of the vehicle until it arrives to the

auto dealership.

- Case modification for auto claims' queries.

- Case cancellation.

- Addressing escalated concerns in regards to the case.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Medical Virtual Assistant

Scheduling appointments, handling correspondence, and managing records.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cabanatuan,
Philippines


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