Hi there! I'm Judie, and I'm thrilled to present myself as a dedicated medical virtual assistant with a strong dedication to the well-being of patients and a profound passion for healthcare. With more than 7 years of experience handling US-based health insurance accounts, I developed my organizational abilities, attention to detail, and capacity to handle a wide range of activities effectively.
I have proven throughout my work that I am adamant about upholding patient confidentiality, adhering to medical procedures, and making sure that patients, medical personnel, and other healthcare professionals communicate effectively.
In addition, I have completed training programs in Microsoft Office, Google Suite, General and Medical Virtual Assistance, to mention a few, to enhance my skills.
I am excited about the possibility of contributing my skills and passion to your company and look forward to discussing how I can positively impact your team.
Metropolitan Medical Center College of Arts, Science and Technology
Handled US healthcare account - Disability Insurance
(Subject Matter Expert)
• Provide support to employees and employers in managing various types of leave of absence.
• Educate them on how to file disability claims.
• Offer timely updates on the status of their claims and inform them of any additional documentation requirements.
• Respond to email inquiries from employees and employers as needed.
• Facilitate fax communication with doctor's offices and hospitals when required, and proactively engage with them for any necessary follow-up.
As a Subject Matter Expert, I also support newly onboarded team members in navigating our processes. If they have questions regarding new inquiries, I provide guidance on resolving them and ensure they are well-prepared to handle similar situations in the future.
Handled US healthcare account - Medical Insurance
(Subject Matter Expert and Product and Quality Improvement)
• Handle the caller's inquiries and resolve their concerns about the patient's eligibility, benefits, claims, and related matters.
• Verify the necessity of pre-authorization for a particular procedure or service.
• Present callers with recommendations for improving the likelihood of claim approval after an initial denial.
• Responsible for sending emails and faxes to various providers as required.
As a Subject Matter Expert, I provided support to newly onboarded team members during their training period, which typically spanned two weeks. During this time, they engaged in 2-4 hours of call-taking to gain familiarity with the operational processes before transitioning to production.
As a part of the Product and Quality Improvement team, my role included randomly monitoring calls made by teammates to verify the accuracy of the information they provided to our callers.
Provide remote support for tasks, info, scheduling, and more, enhancing productivity.
Manage all emails by sorting and prioritizing messages, responding to queries on your behalf, and more.
Delivers proactive and immediate support to customers anytime on the channel of their choice — phone, email, chat, etc.
