2013
High School
Mother of Divine Grace Academy
More Info About Me
I'm interested in computer tech, hardware and software. Hoping to learn more about network and coding and become an IT programmer in the future. My hobby is listening to music with a chance of learning and playing drums soon.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2020
-
2021
TaskUs
(Email/Chat Representative)
Resolve customer complaints or answer customers' questions regarding policies and procedures. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Investigate customers’ accounts to determine accurate resolution to be provided.
2017
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2019
Teleperformance
(Technical Support Representative)
Removed malware, ransomware and other threats from laptops and desktop systems. Analyze issues to identify troubleshooting methods needed for quick remediation. Processed over countless support requests received over the phone for technical assistance in a wide range of issues related to software, gadgets and the internet. Explained technical information in clear terms to non-technical individuals to promote better understanding.
2016
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2017
Convergys
(Customer Service Representative)
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.