2009
Bachelor of Science in Nursing (BSN)
Wesleyan University - Philippines
More Info About Me
Customers have been at the heart of my entire career. My goal is to give 100% client and customer satisfaction. I am driven by the opportunity to use my eight years of customer service experience to help my clients finish tasks and deadlines on time with outstanding quality.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service
Certificates
×
![]()
My Experience and Education
January 2023
-
Present
Mynd
(HOA Implementation Specialist)
- Assists in onboarding new clients for new property acquisitions.
- Provides administrative support to maintain homeowner accounts.
- Contacts different Homeowner Associations (HOAs) regarding property
management transition, lease restrictions, and obtaining governing documents.
August 2022
-
December 2022
Luxury Vacation Stays
(Executive Assistant)
- Completed guest support tasks, including check-ins/outs, reservations, and providing concierge services.
- Provided administrative support for home inspections and maintenance checks.
- Scheduled and coordinated appointments with clients, customers, and other business professionals for the CEO.
June 2019
-
August 2022
Synchrony
(Customer Service Manager)
Providing leadership to a team of 15-25 associates by encouraging team spirit, setting high standards, coaching on performance, quality, and productivity, providing feedback, conducting employee evaluations, communicating a vision, and encouraging innovation.
June 2018
-
June 2019
Synchrony
(Quality Specialist)
Assigned to ensure that quality in customer experience is being kept and improved, which entails the evaluation and monitoring of calls. Coaching on quality based on observed behavior. Interpretation of assessment results to come up with a plan to improve quality.
August 2014
-
June 2018
Synchrony
(Customer Service Associate)
Meet customer requirements through first contact resolution. Responsible for providing excellent customer service and assisting customers in resolving conflicts that require careful analysis, problem-solving skills, and market knowledge.
June 2013
-
July 2014
Edubox Philippines, Inc.
(Manager)
Provided leadership to a team of 10-15 associates by encouraging team spirit, setting high standards, coaching on performance, providing feedback and conducting employee evaluations, communicating a vision and encouraging innovation.
May 2011
-
June 2013
Edubox Philippines, Inc.
(ESL Instructor)
Specialized in teaching English as a Second Language or English for Speakers of Other Languages (ESOL).
June 2010
-
May 2011
City Health Office - Muntinlupa Health Center
(Community Health Nurse)
Assisted in community-based interventions such as immunization drives within the community. Educated patients through community-based intervention programs which identify and correct multiple health issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Help customers with complaints and questions, take orders, and provide product information.