2023
BS Psychology
Laguna State Polytechnic University
More Info About Me
A licensed Psychometrician with a passion for understanding people and optimizing workflows. Detail-oriented and highly organized Virtual Assistant with a strong administrative background. Skilled in managing schedules, handling confidential information, and ensuring smooth day-to-day operations. Known for being reliable, proactive, and excellent at multitasking in fast-paced remote environments. Dedicated to providing top-notch support and continuously improving processes to help teams succeed.
My Skills and Competencies
Typing Skills
Appointment Setting
Email Management
Customer Service
Medical Virtual Assistant
Data Entry
Certificates
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My Experience and Education
2023
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2025
General Virtual Assistant
(Admin/ Sales Support)
- Provided comprehensive administrative and sales support for a high-volume international tattoo studio, ensuring smooth day-to-day operations across multiple locations.
- Managed client communication through email and WhatsApp, delivering timely, personalized responses to inquiries, bookings, and follow-ups.
- Handled email management efficiently, ensuring inbox organization, prompt replies, and clear escalation of client concerns when necessary.
- Scheduled and coordinated consultations and appointments using Acuity Scheduling and maintained accurate calendar availability for multiple artists.
- Utilized platforms like GoHighLevel, ActiveCampaign, and Google Workspace to streamline lead management, CRM updates, client follow-ups, and internal documentation.
- Assisted in managing client pipelines, tracking leads, and ensuring seamless transitions from inquiry to booking.
- Maintained confidentiality, data accuracy, and excellent attention to detail while handling sensitive client information and booking details.
- Collaborated with international team members to meet studio KPIs and deliver high-quality service to clients worldwide.
2021
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2022
Sitel Philippines
(Customer Service Representative)
- Provided exceptional customer service and sales support for Virgin Media, a leading UK telecommunications provider, via inbound and outbound calls.
- Handled customer inquiries regarding broadband, TV, mobile, and landline services, offering tailored product recommendations and resolving technical or billing concerns.
- Delivered personalized solutions and maintained a high level of product knowledge to meet customer needs and exceed satisfaction goals.
- Upsold and cross-sold Virgin Media products based on customer profiles, contributing to monthly sales targets.
- Ensured accurate documentation of customer interactions and account updates using CRM systems.
- Demonstrated strong communication and persuasion skills while maintaining professionalism and empathy on every call.
- Adhered to data privacy regulations and company protocols to safeguard customer information.
2023
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2023
Philippine Statistics Authority
(Enumerator)
- Conducted field data collection for national surveys and censuses under the Philippine Statistics Authority, ensuring accurate and complete gathering of household and individual information.
- Interviewed respondents in assigned areas using standardized questionnaires and digital data collection tools.
- Verified and validated data to ensure accuracy, consistency, and compliance with PSA guidelines and protocols.
- Maintained confidentiality and integrity of sensitive respondent data in adherence to data privacy policies.
- Coordinated with team leaders and supervisors to report progress, resolve field challenges, and meet daily and weekly targets.
- Demonstrated excellent interpersonal and communication skills while engaging with respondents from diverse backgrounds.
My Services
General Virtual Assistant
Data entry and record keeping, appointment and calendar management, email management
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.