BS Psychology
Laguna State Polytechnic University
A licensed Psychometrician with a passion for understanding people and optimizing workflows. Detail-oriented and highly organized Virtual Assistant with a strong administrative background. Skilled in managing schedules, handling confidential information, and ensuring smooth day-to-day operations. Known for being reliable, proactive, and excellent at multitasking in fast-paced remote environments. Dedicated to providing top-notch support and continuously improving processes to help teams succeed.
Laguna State Polytechnic University
- Provided comprehensive administrative and sales support for a high-volume international tattoo studio, ensuring smooth day-to-day operations across multiple locations.
- Managed client communication through email and WhatsApp, delivering timely, personalized responses to inquiries, bookings, and follow-ups.
- Handled email management efficiently, ensuring inbox organization, prompt replies, and clear escalation of client concerns when necessary.
- Scheduled and coordinated consultations and appointments using Acuity Scheduling and maintained accurate calendar availability for multiple artists.
- Utilized platforms like GoHighLevel, ActiveCampaign, and Google Workspace to streamline lead management, CRM updates, client follow-ups, and internal documentation.
- Assisted in managing client pipelines, tracking leads, and ensuring seamless transitions from inquiry to booking.
- Maintained confidentiality, data accuracy, and excellent attention to detail while handling sensitive client information and booking details.
- Collaborated with international team members to meet studio KPIs and deliver high-quality service to clients worldwide.
- Provided exceptional customer service and sales support for Virgin Media, a leading UK telecommunications provider, via inbound and outbound calls.
- Handled customer inquiries regarding broadband, TV, mobile, and landline services, offering tailored product recommendations and resolving technical or billing concerns.
- Delivered personalized solutions and maintained a high level of product knowledge to meet customer needs and exceed satisfaction goals.
- Upsold and cross-sold Virgin Media products based on customer profiles, contributing to monthly sales targets.
- Ensured accurate documentation of customer interactions and account updates using CRM systems.
- Demonstrated strong communication and persuasion skills while maintaining professionalism and empathy on every call.
- Adhered to data privacy regulations and company protocols to safeguard customer information.
- Conducted field data collection for national surveys and censuses under the Philippine Statistics Authority, ensuring accurate and complete gathering of household and individual information.
- Interviewed respondents in assigned areas using standardized questionnaires and digital data collection tools.
- Verified and validated data to ensure accuracy, consistency, and compliance with PSA guidelines and protocols.
- Maintained confidentiality and integrity of sensitive respondent data in adherence to data privacy policies.
- Coordinated with team leaders and supervisors to report progress, resolve field challenges, and meet daily and weekly targets.
- Demonstrated excellent interpersonal and communication skills while engaging with respondents from diverse backgrounds.
Data entry and record keeping, appointment and calendar management, email management
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Scheduling appointments, handling correspondence, and managing records.