2015
Bachelor of Arts in Broadcasting
La Verdad Christian College
More Info About Me
I am an outgoing person who loves to travel to many places in the Philippines. I am a foodie but just recently learned how to cook. I was a communication graduate I took a career path that was related to it so I exposed myself to BPO industry. I was a technical support, a customer service representative and an admin officer. Though I had many positions I took for 8 yrs in BPO I was mostly on Customer Service part where I take inbound calls and provide accurate data and excellent customer satisfaction. My recent job was as Credit Assistant where we collect outstanding payment directly to the Supplier. We make sure data was correct and disputes as being attended to. Supplier usually provide credit note where we check if its's all correct. We mostly use Salesforce, ChatGPT and Manage Supplier/Manage order View as our tools.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Cold Calling
Certificates
×
![]()
My Experience and Education
2021
-
2023
DIVERSIFY ISS BGC INC
(Supplier Credits Assistant)
•Fulltime email
• Account receivable
• Making sure outstanding balance are being paid by the Supplier Submitting credit claims directly to Suppliers
• Attending disputes for credit claims Updating daily tracker for productivity
• Checking and reviewing if claim was valid before submitting
• Fairly negotiate with the Supplier of the amount to be settled Updating credit note and make sure data was accurate
• Utilize ChatGPT
2017
-
2021
ORCHID CYBERTECH SERVICES INC.
(Administrative Officer)
• Promoted as Administrative Officer.
• Assisting customers through email.
• Help to update customer's bank
account details.
• Change customer's personal details.
• Processing change of ownership.
• Report productivity in hourly basis to Supervisor.
• Processing modem order.
• Assisting customer service representative with their internal
queries.
• Handling customer's form securely specially their bank accounts and change of ownership form.
• Conducting department orientation to new hires to make sure they are aware of our process.
2016
-
2017
ORCHID CYBERTECH SERVICES INC.
(Customer Service Representative)
• Taking full time inbound calls
• Assisting customer with their billing issues
• Provide excellent customer service satisfaction
• Advise the customer of their plan inclusion to make sure they won't be charge in a regular rate.
• Gave them accurate information for their plan prices, discounts and billing processes
• Assisting customer to make a payment over the phone Organize transfer to right department such as Sales, Technical Support, Change of Plan, Change of Location and Escalations.
• Checking if their address was serviceable by NBN internet connection
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Real Estate Virtual Assistant
Appointment setting, Cold calling, Admin Task and Listing Management