Bachelor of Science in Information Technology
Negros Oriental State University
Hello! I'm Jrill, a dedicated professional specializing in data entry and customer service. With a keen eye for detail and a passion for delivering exceptional service, I thrive in fast-paced environments where accuracy and efficiency are paramount.
In my role as a data entry specialist, I meticulously input and manage information with precision and speed. From organizing spreadsheets to updating databases, I ensure that data is accurate, up-to-date, and readily accessible. My commitment to maintaining data integrity is unwavering, and I take pride in producing work of the highest quality.
As a customer service representative, I have the pleasure of assisting customers in real-time, addressing their inquiries and concerns with professionalism and empathy.
I am proficient in multitasking, adeptly switching between data entry tasks and chat support interactions without compromising quality or productivity. My ability to adapt to various platforms and communication channels allows me to effectively connect with customers and colleagues alike.
Outside of work, I enjoy playing basketball and hiking. These pursuits help me recharge and maintain a healthy work-life balance, allowing me to return to my duties with renewed energy and focus.
Driven by a desire to continuously improve, I actively seek feedback and opportunities for growth. I am adept at adapting to new technologies and systems, always eager to expand my skills and knowledge to better serve my customers.
Negros Oriental State University
Deliver outstanding customer care and support using text-based channels like chat, email, or messaging apps. serving as the company's frontline representative, answering questions, resolving problems, and guaranteeing client pleasure with timely and accurate responses.
Maintains the database by adding and updating client and account information. Compiles and sorts source data for computer entry. Sets entry priorities. Processes customer and account source documents by inspecting data for errors.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.