1998
Bachelors of Science in Commerce Major in Banking and Finance
Completed 2 years in College
More Info About Me
Adaptable to new concepts and responsibilities, proficient in handling diverse task simultaneously, with more than 7 years in BPO company handled different programs. Proficient in generating high quality work, well organized and service oriented and performance driven with strong attention in details, multi tasking and problem solving abilities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
My Experience and Education
2021
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2022
Accenture Inc
(Customer Service Representative)
Managing incoming calls from Business accounts and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages. Identifying and assessing customers' needs to achieve satisfaction. Ensure all calls are logged in the system for proper monitoring and closure.
2020
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2021
CBE Companies Ph. Inc
(Collector)
Track down debtors by phone and assists them to make payments by negotiating repayment plans, and encourage them to find alternative payment solution.
2019
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2020
Concentrix/Convergys
(Customer Service Representative)
Answer incoming calls and respond to customer’s email. Management and resolving customer complaints. Provide product and service information to customers.
Social Media Specialist
Graphics Design
Creates certain ideas or messages in a visual way. Like business logo, or as complex as page layouts on a website.
Customer Service
Address customer issues and resolve them in a timely and efficient manner.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.