2004
Bachelor in Science Major in Marketing
New Era University
More Info About Me
N.a
My Skills and Competencies
Social Media Management
FB Ads Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2020
ePLDT Ventus (SMART Prepaid account)
(Quality Assurance Specialist)
• Monitoring calls (listening and rating calls of the staff)
• Coaching agents who failed to meet the set standards.
• Analyzing Areas for Improvement from the report submitted from all Q.A.
specialist and Team Leaders.
• Provide recommendations for program scripting and call flow.
• Develop and ensure daily execution of QA processes.
• Provide data intelligence relative to team-wide behavior opportunities.
2007
-
2015
Orchid Cybertech Services
(Team Leader)
• Handle managerial calls that are not resolved at the escalations team.
• Ensure team’s productivity and effectiveness.
• Coaching and mentoring staff to motivate them and also to provide constructive feedback regarding their strength and areas of improvement.
• Do random call monitoring to ensure staffs adherence to the set guidelines.
• Review and approve credit request for billing dispute or fee waiver if needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
FB Ads Specialist
Advertise your business across Facebook various ad formats and maximize your budget.