2016
Bachelor of Science in Computer Science Major in Information Technology
Western Mindanao State University
More Info About Me
Experienced Team Leader with 8 years in Customer Service, known for successfully managing and motivating teams. Skilled in creating collaborative environments, fostering growth, and driving performance improvements. Strong communicator focused on strategic planning and problem-solving, dedicated to enhancing team efficiency and leading by example.
My Skills and Competencies
Customer Service (Phone, Chat , E-mail)
Organized Executive Virtual Assistant
Data Entry
Bookkeeper
Certificates
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My Experience and Education
2022
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2025
Sykes Asia Inc./Foundever
(Team Leader, Technical Support/Back Office Associates)
Lead a dynamic team of Customer Service Associates and Back Office Associates for a prominent Car Loan Financing brand serving the US and Canada. In the Customer Service team, members handle customer inquiries via phone, facilitate loan/lease payments, and manage crucial car documents including titles. Meanwhile, the Back Office team fulfills service requests such as processing documents for total loss accounts, sending requested contracts, titles, payment history, etc. Ensure seamless operations, optimize workflow efficiency, and uphold exceptional customer satisfaction by overseeing team performance and fostering a collaborative environment.
2022
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2022
Alorica Asia
(Team Leader, Technical Support/Sales Associates)
Lead a team of Technical Support Associates for a renowned smart devices brand, providing exceptional support via phone. My team focuses on troubleshooting hardware issues and software connectivity, while also managing device trade-ins and insurance services. Ensure top-tier customer service by overseeing team performance, fostering a collaborative work environment, and implementing continuous improvement initiatives.
2018
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2022
Sykes Asia Inc./Foundever
(Team Leader, Technical Support Associates)
Manage a team of Technical Support Associates for a leading search engine brand, ensuring top-notch assistance via phone, chat, and email. My team specialized in troubleshooting hardware issues and their connectivity to software applications, while also handling the processing and monitoring of replacement orders. I oversee performance, foster a collaborative environment, and drive continuous improvement to deliver exceptional customer service.
2016
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2018
Convergys Philippines Inc
(Technical Support Representative)
Provides exceptional customer service by resolving technical issues related to a telecommunications products and services. My responsibilities include diagnosing and troubleshooting network problems, assisting customers with setup and configuration, and providing clear and concise solutions. I worked closely with other technical teams to ensure prompt resolution of complex issues and contribute to the development of support documentation. -
My Services
Customer Service Champion
Deliver exceptional customer support, resolve issues swiftly, and drive satisfaction through expert communication skills
Executive Virtual Assistant
I anticipate the needs of executives before they arise, ensuring smooth operations and preventing potential issues.
Bookkeeper
I'll record and verify all transactions, balance bank and credit card accounts and provide those all important financial
Data Entry Expert
Accurately input, manage, and organize data with speed and precision to support efficient business operations.