2013
Computer Programming
Quezon City Polytechnic University
More Info About Me
A Customer Service Representative and Technical Support Advisor with hands-on experience in providing great customer support, willingness to help including patience, performance, efficiency, Positive attitude, and well-motivated.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2020
-
2023
Sutherland Global Services
(Customer Success Manager | Cisco WebEx)
-Handled Calls, Emails, and Chat
- Providing Support to customer's inquiries, and technical concerns
- Assisting customer's with their billing concerns, order's, cancellations and refunds
- Advises customers regarding product usability and functionality
2017
-
2019
Convergys / Concentrix
(TECHNICAL SUPPORT ADVISOR II | Intuit Quickbooks Payroll)
- Handled incoming calls from customers
- Providing Technical Support and Troubleshooting Session
- Helping customer's with their payroll tax calculations, salary
- Helping customer how to submit Federal and State Forms to the IRS using
Quickbooks Software
2015
-
2016
Concentrix
(CUSTOMER SERVICE REPRESENTATIVE | Amazon Retail)
- Handled incoming calls from customers
- Providing Customer Support
- Responding to customer's inquiries about the status of their order's / shipments
- Processing returns and refunds
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.