2018
Bachelor of Science in Hospitality Management
Polytechnic University of the Philippines
More Info About Me
I am well-organized, efficient, and extremely motivated to constantly develop new skills and grow professionally. The key to my success has been to learn quickly and to then reach for a higher personal professional standard by seeking additional responsibilities. I am a goal-oriented person who is passionate about what I do and dedicated to delivering high-quality results in a time-sensitive manner.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Social Media Marketing
Social Media Community Management
Social Media User Engagement
Social Media Content Creation
Project Management
Email Management
Customer Service
Product Research
Certificates
×
![]()
My Work Experiences
2021
-
2022
Amazon Operations Services Philippines, Inc.
(Customer Service Associate)
Line of business is Retail (US and Canada). I handle contacts for Concession Abuse Prevention (CAP) Department in charge in assisting customers with high/low risk concession abuse. I handle contacts for Account Change Department in charge in assisting customers to update their accounts. I manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction. I build sustainable relationships and trust with customer accounts through open and interactive communication. I provide accurate, valid, and complete information by using the right methods/tools. I meet personal/customer service team target scores. I handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. I follow communication procedures, guidelines, and policies. Lastly, I take the extra mile to engage customers.
2018
-
2020
Luzon Ram Cycles, Inc.
(Account Supervisor)
Managing and monitoring of accounts, team, and provide feedback. Maintain long-term and profitable client relationship. Allocate new accounts and tasks to team members Monitor team performance and give guidance when needed. Oversee execution, analysis and optimization of marketing plans Communicate with clients daily to ensure satisfaction Report on activities and accounts Follow the calendar of accounts Follow up on clients who failed to have their payment. Responsible in processing the legal matters when clients failed to do their part.
Services I can Offer
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.