2010
Bachelor of Science in Commerce major in Management Accounting
University of Cebu
Professional Goals
As an aspiring Virtual Assistant, I have a wide range of skills that I can bring to your business. I am honest, determined, and goal-oriented, and I am able to handle multiple tasks on a daily basis. I am also a trustworthy individual who excels at time management. In addition to these skills, I also have a strong work ethic and a commitment to excellence. I am confident that I can provide you with the high level of support that you need to grow your business. If you are looking for an assistant who is reliable, capable, and eager to help you reach your goals, then please contact me. I would be more than happy to discuss how I can help you achieve success.
Professional Attributes
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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Professional Timeline
2010
-
2012
Ina Micro Opto Corporation
(Accounting Analyst)
• Transaction Processing
• Preparation of Reports
• Updating of Subsidiary Ledgers and Monthly Reconciliation
• Assist auditors during audit period
2019
-
2021
Delica Chef, Japan
(Technical Intern Trainee)
· Machine Operator for packaging of breads
· Troubleshooting when machine malfunctions
2018
-
2019
Manulife
(Customer Service Associate)
· Answer e-mails/calls professionally and in accordance with the call handling criteria
· Knows the processes and systems to be able to handle concerns and issues
· Identify and escalate most complex issues as necessary in a timely manner and monitor resolution.
· Process/update policy to reflect changes on service requests like Address Change, Contact Information update, and other pertinent details on the policy and values.
2016
-
2018
WIPRO
(Reservations Specialist)
Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
· Assists passengers on flight schedule changes and cancellations
· Focus on First Call Resolution and manage Average Handle time
· Provides best customer service experience to passengers
Services Offered
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.