2017
Bachelor of Science in Computer Science
Christian Polytechnic Institute of Catanduanes
Exectuive Virtual Assistant
I am currently a full-time home-based mom. I have been working from home since the pandemic happened in the year 2020. I have worked in the corporate world for the past 4 years, the majority in the BPO companies as a Customer Support Specialist. During the height of the pandemic, I was given the chance to work remotely and that made me realize the convenience and benefits of having to work in the comforts of your home.
A customer support professional with years of experience handling different types of customers in different fields such as healthcare, telecommunication, travel, and the construction sector. I have a proven ability to provide excellent customer service in busy environments. Most of all I have the ability to adapt to customers' needs and match them with the right solutions. Adaptable to different roles assigned for continuous knowledge and skills advancement.
My virtual assistant skills
GVA skills
Social Media Management
Internet Research and Data Entry
Canva Graphic Design
WordPress
Customer Service
Property Maintenance
Administrative Assistance
Certificates
My Experience and Education
JUL 2023
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APR 2024
Triangle Renovations
(Scheduler - Property Maintenance jobs)
● Directly communicate with tenants, vendors, and contractors for scheduling repairs,
servicing, and preventive maintenance.
● Offer comprehensive administrative support to managers, focusing on managing work orders
and tenant communication.
● Prepare daily repair schedules, manage work orders, schedule vendor services, and track
contractor progress through various phases, ensuring timely follow-ups and invoicing.
MAY 2021
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JUN 2023
Octagos Health
(Virtual Medical Assistant)
Answer inbound calls and help with scheduling, rescheduling, and clinic information.
• Make outbound calls for patient appointment reminders, wellness checks, and more.
• Called and faxed pharmacies to submit prescriptions and refills.
• Responsible for providing outsourced services to customers relating to medical billing, medical
reimbursement, and/or other services by acting as a liaison in problem-solving, research, and
problem/dispute resolution.
• Managed over 50 calls per day.
• Work on admin tasks for each of the clinics assigned.
DEC 2018
-
APR 2021
Sutherland Global Services
(Customer Service Representative)
Resolved customer queries involving both technical and billing matters.
• Provided complete customer satisfaction, build customer loyalty, and increase revenue through
various sales initiatives.
• Educated customers about billing, payment processing, and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of
products and services and creating welcoming, positive experiences.
General Virtual Assistance
General Virtual Assistance
Perform various administrative tasks, including answering emails, scheduling meetings, and making travel arrangements.
Customer Service
Helps customers with complaints and questions, gives customers information about products and services.
Data Entry & Web Research
Search the Internet for information on a wide variety of topics.