2017
BS in Tourism Management
Far Eastern University - Cavite
Your Strategic Social Media and Business Manager
Hey there! I'm Joyce Ann Rollon, known simply as Joyce, a 27-year-old adventurer hailing from the vibrant city of Cavite in the Philippines. Despite the hustle and bustle of urban life, I cherish moments with my family and prioritize my physical well-being through outdoor activities like hiking and badminton. The flexibility of remote work has allowed me to maintain a healthy work-life balance while enhancing my productivity over the years.
With a Bachelor's degree in Tourism Management and over five years of experience in customer service, I bring a blend of expertise to the table. As a former Travel Manager, I orchestrated unforgettable trips and personally escorted clients, ensuring their adventures were spectacular. My proficiency extends to data entry and providing end-to-end travel services to corporate clients.
In my three-year stint as a Social Media and E-Commerce Manager, I delved into e-commerce, adeptly managing accounts and crafting compelling content that drove engagement, leads, and sales. This entrepreneurial journey has honed my sales acumen, multitasking skills, and unwavering commitment to exceptional customer service.
I completed Virtual Assistant Training, expanding my skill set to encompass various niches where my expertise is relevant. Additionally, my passion for content writing and graphic design, nurtured since high school, allows me to create captivating content that resonates with audiences.
I thrive on challenges, whether delivering top-notch assistance to clients or managing diverse business responsibilities spanning social media management, e-commerce, travel coordination, graphic design, and content creation. Let's connect and explore how I can add value to our shared endeavors!
My Skills and Competencies
Executive Virtual Assistant
Product Listing
Customer Service
Content Writing
Attention to Detail
Marketing Strategy and Sales
Microsoft 365
Coordination and Negotiation Skills
Product Research
Travel Manager
E-Commerce
Social Media Management
Graphic Design
Lead Generation
Certificates
My Experience and Education
2021
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2024
S&S Clothing and Co.
(Content Manager | E-Commerce Manager | Brand Ambassadress)
Crafting compelling content strategies to enhance brand visibility and awareness | Developing impactful product reviews that foster trust and loyalty among our audience | Driving customer engagement through innovative and tailored content initiatives | Implementing effective strategies to generate sales and expand reach to customers nationwide | Keeping up with the metrics to maintain the shop's Preferred Badge within the shopping platform
Stabilized gross sales at Php 2,394,102 over 3 years while maintaining positive customer feedback reflected in 97% of 5/5 ratings| Reached 50,600 FOLLOWERS nationwide | Regularly updating product lists to align with trends and adhere to the platform's product classification | Providing attentive customer chat support, resulting in a 95.21% response rate | Ensuring a seamless shopping experience to maximize customer satisfaction
2019
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2021
Rakso Air Travel and Tours, Inc.
(Travel Account Manager | MICE | Corporate)
Provided end-to-end travel services to clients.
Traveled as a Tour Coordinator to ensure the safety and comfort of the clients during their entire trip
Designed multiple travel itineraries and quotations based on corporate clients' travel requirements using Microsoft Word, Excel, and PowerPoint.
Booked numerous international tour packages for corporate clients using Sabre GDS for international flight bookings.
Developed and maintained strong relationships with international service providers to negotiate favorable rates and secure high-quality services for tour participants.
2018
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2019
Rakso Air Travel and Tours, Inc.
(Travel Account Manager | Corporate Sales)
I managed different Corporate Accounts in the medical, marketing, and financial services industry
Traveled as a Tour Coordinator to ensure the safety and comfort of the clients during their entire trip
Won travel bids of corporate groups using PowerPoint presentations and prepared tour quotations
Provided exceptional customer service to clients by promptly addressing concerns and ensuring a positive experience on their business trips.
Acted as a liaison between clients and various service providers to ensure smooth communication and seamless execution of tours.
My Services
Graphic Design
Improve the overall user experience through thoughtful design and usability considerations.
Social Media Management
Monitor and engage with the online community by developing relevant content, including images, videos, and written posts
Article Writing
Promote companies' products and services by developing content for websites, social media, and marketing materials.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
E-Commerce
Offers strategy, store management, marketing, logistics, and tech support for online business success.
Travel Management
Craft seamless travel experiences with itinerary planning, bookings, recommendations, and seamless travel coordination.