2006
B.S. in Entrepreneurship
Ilocos Sur Polytechnic State College
Hire me as your Virtual Assistant/Data Entry Specialist/Social Media Manager/Lead Generation Specialist
Hi! It's me Joyce at your service. With a robust background as a Team Leader and six years of experience in the BPO industry, I bring a unique skill set to excel as a virtual assistant. My proven leadership skills, exceptional organizational abilities, and dedication to delivering high-quality support make me an ideal candidate for various administrative tasks.
My experience as a Team Leader in a BPO setting has equipped me with the ability to multitask, communicate effectively, and manage tasks efficiently. As a virtual assistant, I am committed to delivering exceptional administrative support, contributing to the seamless operation of your business.
I'm a highly motivated individual who continuously seeks to improve my skills, ensuring valuable client support through strong work ethic and multitasking prowess. Contributing to a collaborative team and helping clients achieve their goals is what excites me most.
I'm confident I can be a valuable asset to your team. Let's schedule a call to discuss how my skills can contribute to your success.
My Skills and Competencies
Canva Expert (Graphics & Video)
Email Management
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
Feb 2024
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Sept 2024
VividTech
(Chat Customer Care Specialist)
Identify customer needs and help customers. Respond to
customer queries in a timely and accurate way .
Analyze and report product malfunctions. Update our internal
databases with information about technical issues and useful
discussions with customers.
Follow up with customers to ensure their technical issues are
resolve. Gather customer feedback and share it with our
Product, Sales, and Marketing team
2022
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2024
Everise
(Team Leader)
Handled complex problems and issues by understanding root causes and implementing solutions.
Carried out data analysis and assessment and presented results to management. Trained, coached and mentored team/agents to increase team productivity.
2023
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2023
Amazon
(Customer Service Associate L2)
We are the first point of contact for customers’ queries, which includes everything from order and product questions to payment matters and website guidance. Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
2020
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2022
VXI Global Holdings B.V.
(Customer Service Representative)
Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Input customer information, call notes and personal data onto the internal database.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
Provides sales and marketing support in building a pipeline of leads to meet business plans, quotas, and objectives.
General Virtual Assistant
My responsibility as a virtual assistant is to carry out tasks or provide services for a client.
Testimonials
Commendation from Singapore Clients
"Hi @Nishit **** @Aila Camille ***** just got an update from Audrey that Joyce was proactive in updating us on increase in volume despite us having backlogs.
I understand this can be challenging despite the high volume we have in the queue. But good job to Joyce for being proactive in this. I know she has been performing consistently well and hope she maintains the momentum. Do assist to convey our compliments to her."