2016
Bachelor of Science in Business Administration
City College of Tagaytay
More Info About Me
I am Joyce Ann Domingo. You can call me Joyce. I am married with 1( one) adorable baby boy. I have graduated Bachelor of Science in Business Administration in the year 2016 at City College of Tagaytay.
I have started off my career as a Pharmacy Assistant and Cashier Associate at Watsons. I was awarded with highest sales in left hand and right hand (LHRH). I was also awarded when our store achieved the perfect score during yearly audit. Work was never a hindrance to me despite being irrelevant to the course that have took.
I have stayed in the company for 2 (two) years and 5 (five) months. Even so, I have decided to pursue the course that I finished.
With that I ended up with my second career which was a Client Account Coordinator at Valucare Health System, Inc. a health insurance company. It was my job to process deliverables, assist the account officers and take calls and emails whenever the officer is not around.
However, during my first week as a trainee, the head of our team had recommended me to our assistant manager of sales to let me manage 10 accounts under the renewal team. Fortunately, I was able to renew and handle the accounts very well. With that the head of the renewal team has decided to give me more accounts. From 10 to 48 accounts.
I am an enthusiastic, goal-oriented individual that has learned how to handle any assignment or event that comes my way with maturity and responsibility.
Being a graduate with four years of sales and admin experience, I excel at collaborating with others to successfully complete a task on schedule.
My Skills and Competencies
Customer Service
Social Media Management
Data Entry Specialist
Microsoft Office (Word, Excel, Outlook, Powerpoint)
Time mangement
Team player
Email Management
Certificates
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My Experience and Education
2019
-
2021
VALUCARE HEALTH SYSTEM, INC.
(Client Account Coordinator)
-Serve as lead point of contact for all customers account management matters
-Build and maintain strong and long-lasting client relationships
-Presentation of quarterly utilization of the account to the company management then to the clients
-Prepare quotation for the renewal accounts
-Negotiate contract and close agreements to maximize profits
Prepare contract after confirmation of renewals
-Schedule orientation and wellness lecture for members
-Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
-Prepare report on account status
-Assist with challenging client requests or issue escalations as needed
-Presentation of weekly, monthly and yearly sales report to the department head
2016
-
2019
FAMILY HEALTH AND BEAUTY CORP.
(Pharmacy Assistant and Cashier Associate)
-Delivering the health sales target based on the selling plan of Pharmacist/Pharmacy Manager through applying brand service and selling techniques (suggestive selling, sharing product knowledge and highlighting product offers, real time stock and spiel.
-Adhering to the company dispensing guidelines and other related processes and procedures on health category/products (selling service, receiving, storage, display, dispensing, counselling returns and disposal)
-Organizing and cleaning stocks, replenishing stocks and maintaining merchandise security and reporting immediately any suspected internal/external theft.
-Monitoring product shelf life, recording expiry dates and adhere to inventory guidelines First Expiry First Out (FEFO) and display merchandise according to display guidelines and FEFO.
-Processing of cashiering transactions from customer payment, loose change funds, accountabilities, and end of day completion.
My Services
Client Account Coordinator/Virtual Assistant
The first point of contact for clients. Perform administrative tasks associated with the account.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.