2016
Bachelor Science of Information Technology
AMA Computer Learning Center
More Info About Me
N/A
My Skills and Competencies
Engager
Social Media Management
Data Entry
Online Bookkeeping
Certificates
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My Experience and Education
2021
-
2023
Galton Voysey
(Email Support/ Admin Task/ Technical Resolutions Desk)
At this company, my main task is to answer tickets using Zendesk and swivel to admin tasks and be the technical resolutions desk. By admin, the task is to create reports regarding email drivers that customer support receiving for the day. Additionally, I work directly with the Developers and raised issues from the scrubbed technical problems of the customers.
2017
-
2021
Sutherland Global Services
(Account Associate)
Handling Billing and transition to sales for wireless, tv and internet
My Services
Virtual Assistant
Offering administrative services to clients from a remote location, usually a home office.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Online Bookkeeping
A transactional and administrative role that handles the day-to-day tasks of recording financial transactions.
Testimonials
Katherine Booth
Joyce is an excellent freelancer. She is detail-oriented and works diligently in all her tasks. It was a pleasure working with her! Highly recommended freelancer!"