Greetings! I am Joy, and I'm thrilled to be your dedicated virtual assistant. I'm motivated, adaptable, productive, and adept at multitasking, prioritizing tasks, and meeting tight deadlines while maintaining the highest quality of service. Having an impressive track record of delivering exceptional customer service for over 3 years, I am excited to let you know that I am also offering services such as Social Media Management, Graphic Design, and Data Entry.
I'm enthusiastic about supporting businesses in achieving their goals and as a Virtual Assistant, I am eager to leverage my skills and expertise to provide outstanding support and make a positive impact on your daily operations. I am excited about the opportunity to contribute to the success of your organization and enhance productivity through efficient virtual assistance.
Feel free to contact me through the email address below or click "HIRE ME". Let's embark on this journey together!
Eulogio “Amang” Rodriguez Institute of Science and Technology
· Responding to Customer Inquiries: Addressing customers’ questions through different channels such as chat, email, and phone.
· Resolving Issues Raised by Customers: Collating relevant information and investigating the issues thoroughly to provide accurate resolution which also includes technical support such as providing correct login details, basic troubleshooting, website navigations, and content queries.
· Providing Product Services: Placing trial orders and firm subscriptions, refunds, cancellations and credits, invoice disputes, tracking orders, and providing product information.
· Maintained thorough and accurate customer records/details, documenting and tracking interactions in CRM Salesforce system and Excel sheet.
· Cooperated with different departments to relay customer issues, queries, and feedback whenever it is beyond our scope.
Creating eye catchy Graphic Designs.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Deliver exceptional support to customer inquiries.