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Bachelor of Science in Information Technology
STI
More Info About Me
In the realm of email customer service, I have served as a Hotel Reservation Specialist, where I assisted countless guests in finding their perfect accommodations and ensuring their stays were smooth and memorable. I have had the pleasure of assisting customers from all walks of life. My commitment to prompt and empathetic responses has earned me positive feedback.
Adding to this skill set, my prowess as a graphic designer allows me to visually communicate your ideas, products, and messages. Through captivating visuals, I create designs that resonate, engage, and leave a lasting impression. In this dynamic landscape, I am your one-stop solution, seamlessly transitioning from addressing your queries to enhancing your interactions and visually representing your brand.
Let's collaborate to make your experience exceptional, your communication effective, and your visuals unforgettable.
My Skills and Competencies
Customer Service
Graphic Designer
Data Entry
Email Management
Social Media Management
Certificates
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My Experience and Education
2019
-
2023
Concentrix
(Senior Advisor)
• Addressing customer inquiries via email.
• Providing accurate and thorough responses.
• Resolving issues and concerns effectively.
• Ensuring prompt and professional communication.
• Managing email support team
• Monitoring response quality
• Ensuring timely resolution
2019
-
2020
Freelance
(Graphic Designer)
• Create a poster design that captures attention.
• Crafting unique and memorable logos.
• Creating eye-catching banners for various occasions.
• Designing creative and engaging stickers.
• Crafting elegant and personalized wedding invitations.
2018
-
2019
Telus
(Agent, Uber)
• Responding to rider and driver inquiries
• Troubleshooting app-related issues
• Facilitating seamless experiences
• Providing timely and helpful assistance
2016
-
2018
SPI CRM
(Agent in Sales account, Quality Analyst)
• Managing customer follow-up data.
• Facilitating customer-to-florist engagement.
• Providing top-tier client support.
• Conducting meticulous inspections with attention to detail.
• Spearheading process enhancements to optimize efficiency.
• Analyzing data to drive informed decisions.
• Implementing and overseeing rigorous quality assurance procedures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Email Management
Efficiently manage emails for timely responses, effective communication, optimized workflows
Graphic Designer
Crafting visual brilliance to elevate your brand's identity.