2022
Bachelor of Science in Business Administration Major in Financial Management
Guagua National Colleges
More Info About Me
Hi there! I'm someone who genuinely enjoys helping others succeed, and making sure nothing falls through the cracks. With a degree in Business Administration and several years of industry experience, I’ve developed a strong foundation of skills that make me an effective and reliable Virtual Assistant. I’m committed to continuous learning and growth, and I take pride in setting high standards for myself and consistently achieving the goals I set. No matter how busy things get, I always make sure each client feels like they are my top priority.
I work well both independently and as part of a team. What drives me is the ability to make a difference—whether it’s streamlining workflows, managing schedules, or handling day-to-day operations with care and precision.
My Skills and Competencies
Customer Service
General Virtual Assistance
Lead Generation
Social Media Management
Executive Virtual Assistance
Appointment Setting
Integrated Brand & Marketing Strategy
Certificates
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My Experience and Education
September 2024
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November 2025
Why Unified Corp.
(Multi-Channel Brand Consultant/ Customer Service)
• Streamlining brand workflows and collaborated with cross functional teams.
• Handling customer inquiries across various channels, providing timely resolutions, product information, and overall service support.
• Created AI-assisted content (emails, campaigns, social media posts, captions, scripts) to support marketing and branding strategies.
• Utilized AI automation tools (e.g., Zapier, Make, ChatGPT) to reduce manual tasks and improve team efficiency.
April 2024
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July 2024
Accounts Direct (UK-based client)
(Appointment Setter/Lead Generation Specialist)
• Responsible for identifying potential clients, reaching them on the phone, discussing our services/products and scheduling appointments for sales team .
• Cold calling potential clients/contacting leads
• Tracking follow-ups and maintaining records via CRM .
September 2023
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March 2024
ERC Global
(Customer Care Representative)
• Answering calls and responding promptly to customer inquiries/concerns .
• Acknowledging and resolving customer complaints .
• Providing quick resolutions and tracked issues until solved .
• Processing forms, requests, and support tickets .
• Knowing product plans and services.
• Ensuring customer satisfaction and providing professional customer support.
March 2022
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September 2023
Freelance (Direct Client)
(Virtual Assistant/Social Media Manager)
• Posting products to client’s social media accounts .
• Handling customer inquiries via email and inbox .
• Maintaining a consistent brand voice and updated listings .
• Providing general VA support, including light data entry and task
updates.
My Services
Social Media Manager
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Lead Generation
Attracting potential customers (leads) and converting them into paying customers.