A multi-tasker, goal, and time-oriented person. I am a very competitive person in terms of my job. I give my 100% in everything I do, and I want to leave a good impression and experience for my clients. I am well-planned, dedicated, reliable, a fast learner, and passionate about learning new skills and knowledge with quick adaptation to different tasks with extensive familiarity with applied technical skills to ensure goals are achieved. I was able to hone my abilities to provide excellent customer service, communicate effectively, listen very carefully, and pay attention to details. Providing excellent and fast service with 100% accuracy of work all the time.
LEARN MORE ABOUT ME:
• 6 years as a Customer Service Representative for some known U.S and Canadian-based companies (Technical Support, Chat, and Email support, Collection Specialist)
• 4 years as Conference Administrator ( Conference booking reservation, transcription)
• 1 year as Virtual Assistant (CRM Management, Appointment Setter, Data Entry).
• I've been exposed to many CRMs and tools used to maximize efficiency. I am proud to say that I have good familiarity with and can utilize those to help companies seeking assistance in that area.
I treat my client as my PARTNER and their business as MY OWN. Expect me to be dedicated and hands-on in contributing to your SUCCESS.
Negros Oriental State University (NORSU), Bayawan – Sta. Catalina Campus
Schedule reservations and consultations via email and calls for various types of conference. Adding data information and setting up company and owner profiles to CRM.
Responsible for overdue bills and collecting payments from individuals.
Locate responsible consignee for unpaid bills.
Handles inbound and outbound calls and emails.
Handle managerial escalated calls with billing concerns and technical troubleshooting complaints with the highest degree of courtesy and professionalism.
Creating graphics including illustrations, logos, layouts, and photos.
Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, and marketing materials.