2016
Bachelor of Science in Medical Technology
Unciano Paramedical Colleges Inc. | Antipolo
More Info About Me
Experienced Service Desk professional, Cybersecurity Support, and GHL (Go High Level) expert with a proven ability to deliver exceptional technical support and customer service. Skilled in troubleshooting, service request management, and resolving IT issues efficiently. A strong communicator adept at understanding user needs and providing tailored solutions, I excel in high-pressure environments and am proficient in IT systems, software, and networking technologies. Passionate about innovation, I stay ahead of trends in IT, cloud computing, cybersecurity, and automation, consistently driving operational excellence and customer satisfaction.
My Skills and Competencies
Automation
Social Media Management
Customer Relationship Management
Data Entry
Content Creator
Certificates
My Experience and Education
2024
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2025
Treehouse Learning Center
(GoHighLevel Admin)
🔧 Platform Setup & Configuration
-Set up client accounts and key integrations (SMTP, Twilio, Stripe, calendars, etc.).
-Configure domains and white-label branding as needed.
-Use snapshots to quickly deploy templates, workflows, and funnels.
🤖 Automation & Workflows
-Build automated workflows for lead nurturing, follow-ups, and reminders.
-Set up internal alerts and task automations to streamline operations.
-Trigger actions based on user behavior (form submissions, link clicks, etc.).
🧩 Funnels, Websites & Memberships
-Create and manage funnels and websites using GHL’s builder.
-Add tracking tools like Facebook Pixel or Google Tag Manager.
-Set up membership areas and digital courses when required.
💬 CRM & Pipeline Management
-Customize CRM pipelines to match sales processes.
-Tag and segment leads for smarter follow-ups.
-Support and train teams on using the CRM effectively.
📩 Email, SMS & Campaigns
-Launch automated email and SMS campaigns.
-Ensure email deliverability with proper domain settings (SPF, DKIM, DMARC).
-Create sequences for promotions, nurturing, or onboarding.
2024
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2025
VTMEMBER
(Tech & Automation Expert)
Workflow Automation & Integration: Implement automation using tools like n8n, Zapier, GHL, and APIs, ensuring seamless system connectivity.
Web Development & Debugging: Write, review, and debug scripts or applications to enhance automation and internal tools.
Technical Troubleshooting: Diagnose and resolve errors in automation processes, APIs, and integrations.
Process Optimization: Continuously refine and enhance workflows for better efficiency and scalability.
2025
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2025
Skillspire (Freelance)
(Cybersecurity Teaching Assistant)
Assist in lectures, labs, and discussions to enhance learning.
Provide technical support, mentorship, and troubleshooting assistance.
Grade assignments and offer constructive feedback.
Supervise lab sessions and ensure proper use of cybersecurity tools.
2024
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2025
SmartWeb (Freelance)
(Cybersecurity Support)
Monitor systems and networks for security threats and breaches.
Investigate and resolve cybersecurity incidents efficiently.
Provide technical support for security-related issues.
Update and maintain security systems and software.
Enforce access controls and manage user permissions.
Document incidents, resolutions, and preventive measures.
Assist with security awareness training and policy compliance.
Deploy and manage security tools like firewalls and antivirus.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Management
Handling customer inquiries, complaints, and feedback
Tech & Automation Expert
Optimizing workflows, implementing automation solutions, integrating systems, and troubleshooting technical issues.