2001
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Bicol Institute of Science and Technology
About Me
As a committed professional with four years of experience in customer service, focusing on Shopify operations, I bring a strong work ethic to the table. My approach to tasks is characterized by self-motivation and meticulous attention to detail. I excel in environments where I have the autonomy to work with minimal supervision, demonstrating my capacity to proactively take charge and achieve results. My passion for continuous learning motivates me to consistently broaden my knowledge and refine my skill set. During my leisure time, I engage in watching YouTube videos centered on self-development to enhance my skills. To unwind and destress, I find enjoyment in watching KDramas and Netflix documentaries.
My Skills and Competencies
E-Commerce VA
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Expertise
2023
-
Present
Montana West Inc.
(Customer care agent)
1. Responding to customer inquiries via phone, email, or chat.
2. Resolving customer issues, complaints, or requests in a timely and satisfactory manner.
3. Providing product or service information, explanations, and recommendation
4.Processing orders,returns and exchange.
2022
-
2023
Teleperformance
(Technical Support Representative)
1. Troubleshooting: Diagnosing and resolving technical problems or issues reported by customers.
2. Customer Assistance: Providing guidance and step-by-step instructions to customers to help them resolve technical problem.
3.Scheduling Technician to come out and fix customers issues that cant be resolve over the phone
2020
-
2022
Concentrix
(Customer Support Representative)
1.Responding to customer inquiries via phone.
2.Providing product or services information,explanations and recommendation
3.Maintening accurate customer records and documentation
Why me?
Shopify VA
Knowledgeable in Shopify operation, product listing, website creation, and experience in customer service
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.